office management
dubai tourism Authority
Total years of experience :9 years, 6 Months
worked as an officemanager of his excellency Helal al marry the DG of Dubai Tourism Authority.
confidential
• The only point of contact with all our clients
• Send all the court sessions updates detailed
• Communicate with the clients and replying to their questions concerning the cases
• Following up with the lawyers and consultants in each case and review the memorandums, send it for translation and send it to the client for his review and comments.
• Communicate with the client concerning the professional fees, translation invoices .
• Prepare the Power of attorneys, the fee agreements for each new client.
• Communicate with the lawyers to respond on the legal questions of the clients.
• Attend the meetings with the consultants and the clients and translate the conversation if the consultant doesn’t speak English or Arabic properly.
• Send a brief about the expert meetings minutes held about some cases
• Inform the clients about the expert meetings
• Review the comments sent by the client concerning the memos that we will submit in the court session
• Communicate with the client about his decisions upon the judgments of the courts, whether he wants to appeal or not
• Communicate with the client concerning the court fees for the appeal, the objection or to lodge any other proceedings.
• Prepare Abu Dhabi weekly cases schedule in which I state all next week cases and the last court session outcome of each case.
• Review the cases files and select the closed files to be transferred to the archives
• Fill the new client opening forms depending on their way of payment ( hourly basis, on installments, sum lump )and the type of case ( criminal, commercial, corporate …)
- Took minutes of meetings.
- Attended all incoming calls with proper greetings and route to appropriate manager's extensions. manage CEO/CFO calls, meeting, day to day tasks and activities..., arranging hotel booking, air ticket travels to CEO/CFO & all head of each departments *Guiding guests to appropriate areas and arranging meeting with the right manager.
- Arranged courier CEO/CFO's to the instructed destination and distribution of incoming
- Organized the chairman emails and summarize them after categorizing them depending on the importance of each email
- Organized the chairman diary, plan, and schedule with reminders on top and urgent things.
-Organized travel agendas
- -Translated all the tenders and documents from English to Arabic or Arabic to English, or French to Arabic.
- Made weekly reports to the chairman about all the group issues and projects
-Made PowerPoint representations for different issues for our group and did the representations as well
- Made weekly and monthly reports within company’s projects like : AlDar Properties and NMDC .
-recruiting new candidates in the company and selected the
suitable candidates for the vacancies.
-Took with colleagues the appropriate decisions about each tender or project.
- Made community lectures: speaker with the EEG for the sake of the environment.
- Traveled with chairman for tenders and business cooperation even out of the country.
- Executive assistance for the CEO/CFO, assisting CFO in day to day activities and tasks
-- Check Office stationery
- Process Forms of different licenses : commercial licenses, ADCC memberships, CNIA passes for employees, vehicles and boats
- Preparing bills, quotations, Inquiries, LPO for different matters in the company
- Drafting Legal Researches and Advices .
- Drafting Agreements and Contracts
From April 2010 to march 2011: working as a customer service Assistant for sales assistants in Dubai Duty Free .
- Assist the passengers, dealt with complaints and acknowledgment letters .
- Solved the passengers issues and problems
- guided the passengers through their gates .
- volunteered in Training sessions
contributed in creating the control system for good customer service: its about cooperating with the team for a good customer service .
reason of resignation: our work is per shifts; early morning, afternoon and night shift so it was so tying and i didn't like the work in Dubai especially that our accommodation was very far from the airport it was in discovery garden. and the night shift was the most important reason for my resignation.
Bachelor diploma in English literature and civilization:2008
