ASSISTANT REPORTED
Confidential company
Total years of experience :14 years, 8 Months
Works closely and effectively with the CEO to keep her well informed of upcoming commitments and responsibilities, following up appropriately.
• Assists in the preparation of presentation materials using appropriate technology/software
•Preparing quotations for hospitals.
•Organize and schedule meetings and appointments.
•Maintain contact lists and develop a filing system.
•Preparing reports and maintaining appropriate filing systems.
•Greet and assist visitors in the office.
•Maintain polite and professional communication via phone, e-mail.
•Answer telephone calls and redirect them if needed.
•Order office supplies.
•Take dictation and generate reports.
•Taking minutes of meetings.
•Insertion of the purchased item to the system.
•Entering the journal voucher to the system.
Conducted interviews for residency applicants, including students and work permit applicants.
•Handled residency permit applications and verified the authenticity of supporting documents (e.g. Passports)
•Clearly communicated requirements and responded to applicants’ inquiries, verbally and in writing
•Received applicants and created a welcoming environment for them
Promoted to Supervisor to spearhead the creation and development of a new visa processing section, to support the Swiss and Danish Embassies in Lebanon. In addition to Team Lead responsibilities:
•Created, proposed and implemented solutions to streamline processes and address challenges faced at visa processing center
•Evaluated performance of agents and continuously provided constructive feedback to assist their career growth
•Developed sense of accountability into the team culture to ensure that the team meets targets
•Created an inclusive workspace for team members, by nurturing an open mindset environment
•Maintained communication channel between embassies and the visa processing center
•Processed and maintained confidentiality of applicants’ biometric data, using industry leading equipment (e.g. Vision Box and Thales machines)
in French, Danish and Italian Embassies Support Section
French and Italian Embassies Support
Usage of CRM
•Sell directly to potential customers, as well as gather information that will help identify potential customers
•Follow up by calls/emails/faxes and schedule an appointment for the meet up with company outdoor field sales representatives.
•Confirming orders placed with field representatives and dispatching them according to orders received
•Cold calling
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courses: Executive Secretary, Elsa Chocolate,