Project Manager Sales and Customer Service
B&S International
Total years of experience :17 years, 11 Months
My involvment:
Initially gaining experience in the company structure and specified ERP sales system, in the Netherlands and then relocating to Dubai. Starting with the complete initial setup of the company in Dubai (B&S World Supply) and moving throught setting up purchase, and sales/customer service department in the role of a Project Manager. From September 2013 onwards I was more specifically focused on the Sales/Customer Service department, taking the role of the manager of that department.
Main focus of the company:
Supplying ff&v and other food items to peacekeeping forces in countries such as Afghanistan and Iraq.
Some tasks include/ed:
- Setting up the office
- Developing clear and attainable procedures
- Setting up a system for accurate records of communications with customers
- Recruit, manage, train and appraise new personnel for the Admin and Customer Service department
- Managing the KPIs: cost, time, scope, and quality.
- Develop unified customer service directive.
- Providing service to clients such as special orders, sampling, handling more complex enquiries and complaints as well as coordinating between clients and logistics.
Click to edit position descriptionMy involvement:
Supporting the Purchase Department during a newly acquired business expansion. I was involved in creating procedures, analysing data needed for the buyers in order to ensure successful purchasing habits. Furthermore, I was involved in creating a SLA between the company and the newly obtained client.
Main focus of the company:
Anker Amsterdam Spirits is one of the largest independent beverage wholesalers in the Netherlands and has a wide range of domestic and foreign spirits, beer, wine and soda. It's focus is catering, wholesalers, retailers, brewers, supermarkets, liquor stores and convenience stores throughout the Netherlands with a current range of more than 2200 products.
Some tasks included:
- Forecast levels of demand for products to meet the business needs
- Keeping constant check on stock levels
- Producing reports and statistics for the department, the GM and the clients
- Re-discussing the purchase department structure
- Developing clear and attainable procedures
- Developing an SLA between the company and one of the clients
- Attend client meetings
Click to edit position descriptionMy involvment:
City marketing, company marketing, brand development, web site traffic growth, sales strategy development, event organizer, social media brand establishment, photographer.
Main focus of the company:
Meg van Amstel Internation Realty - Real estate, developing, architecture, legal, fiscal and financial support. Meg van Amstel takes pride in listening and interpreting the desires and needs of our clients to offer a personalized service of quality.
Brands: AltoStanding / Outstanding magazine, The unforgettable summer party, Altea Jazz festival, Altea Fashion week & Blueport Altea
http://www.megvanamstel.com/
http://www.blueportaltea.com/
http://www.blueportnews.com/
http://www.outstandingmag.com/
Some tasks included:
- SEO analysis and improvement (understanding current and potential customers)
- Developing the marketing strategy and plan
- Research and reporting on external opportunities
- Advertisement preparation
- Event organizing
- Organizing and setting up office processes
- Updating and developing the website content
- Translating the website content in several languages
- Making relevant photoshoots
- Updating social media accounts
I started in the organization as a presenter for the University on various events. Within 5 months I was promoted to Trainer of the presenters. As this was next to my Bachelor studies I worked part time as a trainer and whenever possible I was also the financial controller for all declarations being given by the presenters (total of 900 people). From there, after finishing my regular studies I took an Internship as a junior account manager for the international market. I was arranging presentations, itineraries, trips, creating the print materials in communication with print companies, creating newsletters and automatic response letters. On top of that I was responsible for the Bulgarian market, due to my nationality, and increased the applicants for the market by 30% in comparison to previous years.
During my education I was part of a volunteer organization called Students in Free Enterprise. I was indirectly involved in all projects directly involved in a project called ICT (Improving Camerron's Technology) - sending computers to schools. \nFurthermore I was the event manager, creating minor and bigger events on the premises of the University and responsible for organizing the national competition team's itinerary.
During my studies one of my part-time jobs was as a waitress in a Spanish Tapas Restaurant. Capacity of the restaurant was 70 people, food was tapas and Argentinian steak. I was working 4 to 6 evenings a week there.
I was working there as a sales person and a photographer. Daily job included developing photographs, selling in the shop and passport/portrait or birthday studio photographs. Weekly job had event and more specifically wedding photography both studio and at location.
- Studying with 93 different nationalities - Focus on Strategic Management, Strategic Marketing, Project Management, Heritage Tourism, Business Economics, HRM, MICE, Entrepreneurship, Destinations Marketing, Marketing, Operations Management, Management Skills, Research, Policy Making, French, English, Spanish - Field trips to France, Belgium, Spain, Dutch islands with real-life cases and implementations. -10 month internship in an International Marketing Department with a dissertation on the topic of improving the marketing strategy in order to attract more qualitative international students. - Part of the Educational Committee - Part of Students in Free Enterprise (SIFE) - Presentation Trainer
