Security Operations Manager
Transguard Group LLC (Emirates Group Security)
Total years of experience :39 years, 0 Months
Manager Operations DXB, Cash Services (CIT) - Transguard Group LLC (Emirates Group Security) - Dubai, U.A.E.
Permanent
Achievements:
Conducted DXB CIT Operation seamlessly involving on an average over 1700 services a day effectively, efficiently and to the entire satisfaction of all clients and higher management.
Responsibilities:
Planning, coordination and management of all CIT Operations and Staff
Planning, arranging and updating CIT routes in the area of responsibility. Carry out security checks and inspections.
Sending timely responses to customer queries and complaints.
Timely investigating and reporting service and staff issues.
Liaising with the existing Customer / Client Management for any hindrances, issues or problems concerning smooth running of the operations.
Overall in charge of the staff conduct ensuring all laid down security and safety procedures to be met & followed in letter and spirit.
Deliver all orders and instructions received from Head of Operations from time to time to the staff and ensure its implementation.
Keep the staff informed of all changes/ policies as and when received
Assisting Head of Operations on all operational / administrative issues.
Perform any other duty as directed by Head of Operations.
Responsibilities:
To maintain, supervise & manage a Fleet of over 250 armored cash vans operating 24/7 basis across U.A.E
Ensure that all vehicles are kept mechanically maintained and RTA regulations are adhered to; including annual passing, registration, Logo approvals etc.
Ensuring vehicles are kept in line with the governing authorities regulations- All issues related to PSBD/DPS and C- Track are dealt by the Fleet Manager with advise from the Directors of Cash Services..
Budgeting for costs with regards to purchase of new vehicles in line with the new & organic business needs, repairs, maintenance and projects.
To ensure maximum Fleet usage throughout day to day operation with minimal downtime periods due to breakdown.
Ensuring vehicle security is kept to a high standard and arranging repair for all in-vehicle security modifications.
Head-up & manage a team of internal Fleet Supervisors, Maintenance Assistants who will ensure the correct control of vehicle movement on a 24/7 basis as well as ensuring vehicle cleanliness and general appearance is kept in good condition.
Head-up project related issues such as Armoring, Camera installation/ Engineering and vehicle tracking systems in line with the governing authority’s specifications.
To ensure all vehicle accidents are investigated and necessary action is taken against drivers and chase up repair work against a valid Police Report.
To work closely with the Security Department to ensure security SOPs are adhered to as well as monitoring driver behavior and investigate vehicle abuse.
Use of Fleet Management Software to tackle Fleet inefficiencies, streamline processes, improve performance, increase Fleet utilization and reduce Fleet cost.
Manager, Cash in Transit (CIT) - Transguard Group LLC (Emirates Group Security) - Dubai, U.A.E.
Achievements:
Analysing all areas of work effectiveness, identifying areas of weakness and implementing improvements to boost business growth.
Responsibilities:
Designing pricing proposals for clients across UAE for all CIT regions.
Preparing service levels (SLA’s) in line with the CIT’s perimeters and client’s service needs.
Periodic meetings with new & existing prospects in order to provide uninterrupted and issueless services.
Offering clients with competitive rates and quality services in line with international CIT industry protocols.
Planning, coordination and managing all CIT business.
Ensure all CIT services take place as per the laid down SOP’s and instructions of the company.
Ensure timely dispatch of all Ops & Admin reports and returns to Head of Ops.
Initiate all requisitions in line with admin & Ops requirements of the department.
Ensure good staff turnout, discipline and adherence to laid down SOP’s.
Recruitment of new staff for CIT Ops and ensure their training and administration.
Perform any other task assigned by Director Cash Services.
Goals & Responsibilities:
Goals:
Protection of:
Assets
Proprietary knowledge
Most vital assets
Responsibilities:
Customized Security
Armed & unarmed guardsEscort services
Security system operations
Reception/Communications
Special events
Contingency plans
Personal security services
Mobile patrols
Vehicle/ Traffic control
Access control
Parcel inspection
Training in security
Evasive driving
Search operations
Post Release/ Retirement Engagements (Business with Pak Army)
Supply/ provision of Mechanical Transport spare parts of whole range of Military vehicles (Jeeps, Trucks and Plant Machinery) to different outfits/ formations of Pakistan Army.
Frontier Works Organization (FWO): The largest Bridges, Roads & Dams Construction Organization in Pakistan.
Indenting of major assemblies & spare parts and Base Overhauling project of PLANT machinery (Dozer, Grader, Loader, Heavy Generators and Dump trucks of FWO units employed on Faisalabad, Sheikhupura, and Lahore Road). BOT project (Built, Operate & Transfer Project) and 494 Engineer Group (FWO) placed at Karachi.
Military Career Synopsis: 1985- 2001
Served in Pakistan Army as Commissioned Officer for 16 years on various command, staff, administrative and security appointments/assignments.
A certified security professional training course as Security Manager at Security and Administrative Sciences Insitute Dubai, UAE (Accredited by City & Guilds UK)
