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Nagham Jaber, Freelance Operations Supervisor

Nagham Jaber

Freelance Operations Supervisor·On Point Staffing

Lebanon

Bachelor's degree, Hospitality And Tourism

Work experience

Total years of experience: 10 years, 6 months

Freelance Operations Supervisor

September 2022 - February 2026

On Point Staffing

Dubai, United Arab Emirates

September 2022 - February 2026

- Lead hostess and event teams to ensure seamless
execution of corporate and private events. - Coordinate scheduling, training, and adherence to
client protocols. - Provide performance reports and identify areas for operational improvement.
Company industry:
Administration Support Services

VIP Guest Relations

November 2022 - December 2022

Qatar Foundation

Doha, Qatar

November 2022 - December 2022

- Delivered high-level guest relations
services to VIP clients during FIFA World Cup. - Coordinated logistics including transportation,
excursions, and lounge management. - Handled guest concerns with discretion, maintaining service
excellence.
Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

E-commerce Executive

April 2020 - June 2022

Philip morris international

Beirut, Lebanon

April 2020 - June 2022

• Developed strategies and collaborated with other departments to reach business goals and oversee the entire department functions.
• Managed daily & monthly reconciliation/sales reports.
• Monitored online feedback provided by customers regarding the services and products
within the company to identify points for improvement.
Company industry:
Retail & Wholesale
Job role:
Sales

E-Commerce Executive

March 2020 - June 2022

Philip Morris International

Beirut, Lebanon •Hybrid

March 2020 - June 2022

- Managed e-commerce operations,
including reconciliation, sales reporting, and online customer feedback. - Developed strategies to
improve service quality and achieve business targets. - Collaborated cross-functionally to optimize
workflows.
Company industry:
FMCG
Job role:
Management

Sales Expert

January 2020 - March 2022

Philip Morris International

Beirut, Lebanon

January 2020 - March 2022

- Launched new product line in Lebanon,
leading orientation and consumer trials. - Consistently exceeded weekly and monthly sales targets.
• Strengthened customer adoption through effective training and support.
Company industry:
FMCG
Job role:
Sales

founder

June 2019 - March 2021

Event Hostess

Beirut, Lebanon

June 2019 - March 2021

• Evaluated and tracked the success of the company in reaching its goals.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper event procedures.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Relations Supervisor

July 2018 - September 2019

Lancaster Plaza

Beirut, Lebanon

July 2018 - September 2019

Supervised front desk agents, providing
leadership and problem resolution. - Assisted with reservations and guest services requests. -
Maintained high guest satisfaction rates through quality service delivery.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Relations Agent

January 2018 - August 2019

Le Yacht Club Beirut

Beirut, Lebanon

January 2018 - August 2019

• Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
• Addressed customer complaints and escalated to Guest Relations Manager when needed.
• Reviewed arrival lists to welcome guests.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Relations Executive

December 2017 - August 2019

Le Yacht Club Beirut

Beirut, Lebanon

December 2017 - August 2019

- Main point of contact for VIP guests, ensuring
personalized service delivery. - Addressed and resolved complaints, coordinating with departments
as needed. - Enhanced customer satisfaction and retention through proactive service.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Supervisor

July 2018 - August 2018

Lancaster Plaza Hotel

Beirut, Lebanon

July 2018 - August 2018

• Supervised team of five front desk agents and helped to resolve issues arising during shifts.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Agent

July 2015 - October 2017

Golden Tulip Lilis Resort and Spa

Beirut, Lebanon

July 2015 - October 2017

- Managed guest reservations
and check-in/check-out processes. - Provided professional and welcoming service to ensure
positive guest experiences.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Agent

June 2015 - October 2017

Golden Tulip Lilis Resort and Spa

Beirut, Lebanon

June 2015 - October 2017

• Took reservations over phone, in person and via email.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Lebanese International University

July 2019

July 2019

Bachelor's degree, Hospitality And Tourism

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Food Safety and sanitation workshop. Vice President of the Hospitality and Tourism Management Club at LIU

Lebanese International University

July 2019

July 2019

Bachelor's degree, Hospitality And Tourism

Lebanon

Skills

Negotiation
Expert
Negotiation
Expert
Sales
Expert
Sales
Expert
Upselling
Expert
Upselling
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Computer Skills
Expert
Computer Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Teamwork
Expert
Teamwork
Expert
POS Skills
Expert
POS Skills
Expert
Upselling
Expert
Upselling
Expert
Time Management
Expert
Time Management
Expert
Communication
Expert
Communication
Expert
Product Knowledge
Expert
Product Knowledge
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LANGUAGES
Expert
LANGUAGES
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Memberships

Hospitality and Tourism Management Club at LIU

Vice President

January 2017

Training and Certifications

Certifications
Highfield Level 3 International Award inEmergency First Aid and Use of AED with CPR
Blue Guard
Jan 2025
Employee of the Month at Le Yacht Club- Beirut.
Dec 2018
Best teammate at Golden Tulip Lili’s Resort and Spa
Jun 2017
Employee of the department at Golden Tulip Lili’s Resort and Spa
Dec 2016
Letter of appreciation from Golden Tulip Lili’s Resort and Spa.
Jun 2017
Training
Food Safety and sanitation workshop
Lebanese International University
May 2018

Hobbies and interests

Volunteering