NAGLAA ALRWENY

Managing customer relationships and clearly understanding their objectives to facilitate exceptional levels of service and repeat business while extending strategic sales and marketing efforts to win new business.
Providing information about company products and services and assisting in the sales process.
Build sustainable relationships of trust through open and interactive communication.
Keep records of customer interactions, process customer accounts and file documents by using Oracle system.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution.
Resolve customer complaints via phone, email, mail or social media.

Demonstrate excellent verbal communication skills during all in-person and telephone conversations
Build a link between the hospital, patients and their families. Resolve any problems that arise and act as a mediator for the care and treatments that are being provided by the hospital to the patient.
Assist VIP patient on (MARHABA) service.
Assist patients during doctor consultation who need Arabic to English translation.
Demonstrate strong written communication skills - requires documenting all interactions accurately and in a timely manner to ensure a satisfactory resolution to cases
Partners with hospital staff to ensure that every patient is afforded the full spectrum of hospital services, regardless of their disability, communication challenges or financial situation.
Participating in all departmental activities which support the successful operation of the Patient Relations Department, motivating others to deliver excellent service

Sales Executive

Achieve and maintain the Company prescribed sales standards, which improves and maintains company and brand image and prestige by following the sales plane
Conducting market research to identify selling possibilities and evaluate customer needs
Actively seeking out new sales opportunities through cold calling, networking and social media
Setting up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products/ services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Participate on behalf of the company in exhibitions or conferences
Negotiate/close deals and handle complaints or objections
Collaborate with team to achieve better results

Telesales Executive :

Contact potential or existing customers to inform them about our product and service.
Answer questions about our products or the company
Ask questions to understand customer requirements and close sales
Enter and update customer information in the database by using SAP system.
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Acting as a first point of contact: dealing with correspondence and phone calls
Managing diaries and organizing meetings and appointments.
Booking and arranging travel, transport and accommodation.
Organizing events and conferences
Reminding the Judge of important tasks and deadlines.
Typing, compiling and preparing reports, presentations and correspondence
Managing databases and filing systems.
Implementing and maintaining procedures/administrative systems.

Establishing productive and lasting customer relationships and providing outstanding service and support to surpass expectations

Provide accurate, valid and complete information by using the right methods/tools

Cancel or upgrade customer accounts at the company data base .

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers.

Suggest solutions when a product malfunctions