نهلة أحمد

• Prepared, reviewed, and translated official documents, reports, letters, and memos
in Arabic and English.
• Coordinated with sales and management to prepare sales reports, quotations, and
tender documentation.
• Supported the sales team by organizing required documents for tender
submissions and client proposals.
• Liaised with internal departments (Sales, Finance, HR) to ensure smooth workflow
and task completion.
• Assisted with HR administrative tasks during staff absence, including coordination
and documentation.
• Followed up with clients regarding payments in coordination with the Finance
Manager.
• Ensured efficient office operations by handling correspondence, courier services,
and administrative scheduling.

• Continuously improve customer communication to engage, retain and maximize
customer lifetime value under the perspective of a positive customer experience.
• Set up, test and measure campaigns suited to country requirements across
multiple channels
• Update and maintain the CRM system with client information.
• Work with business and marketing and product teams to develop test and
measurement plans for new and innovative CRM activities
• Translate business priorities into robust IT Systems and Architecture requirements
• Continuously communicate within the team to ensure clear visibility and understanding
of their individual roles and growth aspirations
• Ensure clear accountability, targets, timelines and deliverables for each major initiative
• Monitor project budget and resources while working with colleagues and project
team members
• Build strong relationships with business divisions and departments globally
• Understand, monitor all relevant KPIs and act proactively to improve them
• Define and communicate clear monthly and quarterly targets on defined KPIs, like
orders, retention rate, sends etc
• Track the progress of approvals for proposals and tenders
• Training and on boarding of new associates
• Managing exceptions within our network - dealing with internal operational issues
and advising our customers (Internal & external)
• Monitor responsiveness on query resolution with Customer
• Responsible for creating value to customers and provide Abott integrated solution
when there is opportunity
• Daily problem solving in order processing

• Soliciting Amlak Group products inside and outside Egypt.
• Build and maintain strong, long-lasting relationships with existing clients to ensure client
satisfaction and retention
• Develop and execute strategic sales plans to achieve international sales targets and
expand market share
• Identify and prospect potential clients in international markets, build strong relationships,
and present compelling product offerings.
• Manage the entire sales cycle, from lead generation and qualification to contract
negotiation and closing deals.
• Provide regular sales reports, forecasts, and market analysis to management, highlighting
key insights and recommendations.
• Work closely with the customer service team to ensure exceptional post-sales support and
customer satisfaction
• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and
service requests in a timely and professional manner.
• Attend industry events, conferences, and networking sessions to promote the companys
services and build relationships with key stakeholders
• Overcome clients resistance or hesitation to be able to offer solutions to problems
• Conduct surveys to evaluate customer satisfaction
• Stay updated on industry trends and cruise offerings

• Managing the end-to-end recruitment process; from sourcing to interviewing
• Screen resumes and conduct initial phone interviews to assess candidate qualifications
• Collaborate with hiring managers to understand staffing needs and develop recruitment
strategies
• Source potential candidates through online channels, networking, and other creative
methods
• Coordinate and schedule interviews with hiring managers and candidates
• Manage the offers and onboarding process for new hires
• Develop and implement organizational development initiatives to improve employee
performance and engagement
• Conduct training needs assessments and develop training programs to address skill gaps
• Set high recruitment standards ensuring operational excellence and compliance
• Support candidates throughout all stages of the application and hiring process and ensure
a signature candidate experience.
• Meet key recruiting performance metrics
• Conduct regular follow-ups with managers to determine the effectiveness of recruiting
efforts
• Place and update all job postings in various Media including internet/intranet sites,
colleges, social networks, community boards, and staffing partners.

• Greeting all visitors, clients, and employees in a friendly and professional manner upon
their arrival at the office
• Providing visitors with necessary information and ensuring their needs are addressed
promptly
• Receiving and distributing incoming mail, packages, and deliveries as well as organizing
the outgoing mail and coordinating courier services when needed
• Providing administrative support to Asset Management department, including data entry,
PO creations, ISO documents filing and scanning document
• Assisting with the preparation of reports, presentations, and other materials as requested
• Assisting in scheduling appointments and meetings
• Maintaining meeting rooms schedule and ensure it aligns with the organizations priorities
• Monitoring and maintaining the cleanliness and tidiness of the reception area, ensuring it
reflects the professionalism and brand image of Al-Diyar
• Coordinating with office boys for any repairs or maintenance requirements
• Maintaining stock of office stationery, and keeping track of supplies
• Support the HR team in maintaining employee files and records