Area Manager
Sugar Beauty Lounge LLC
Total years of experience :19 years, 2 Months
*Manage operations of the Spa in 2 locations.
*Responsible for the new staff visa, insurance and all documents to be done on time, same as staff renewal documents
*Manage over 50 staff members (manicure & pedicure technicians, hairstylists, massage, facial therapists, waxing therapists, front desk, supervisor and supporting staff)
*Responsible for the company marketing needs along with a marketing team and PR company
Clinic Supervisor work is to ensure that the establishment runs smoothly. Typical duties of an Operation manager include:
* Managing clinical, professional, administrative, and clerical staff - Overseeing day-to-day activities
*Define and communicate customer service standards
*Oversee the achievement and maintenance of agreed customer service levels and
Standards
*Coordinate the daily operations of the spa and clinic teams
*Ensure the necessary resources and tools are available for quality customer service
Delivery
*Ensure practice cleanliness
*Actively manage complaints
*Obtain & review patient feedback via patient survey as per procedure
*Organize staff training and coaching needs if the staff needs it to meet Corpofino
Quality standards
*Assess the company employees on regular basis and report to management
*Identify and implement strategies to improve quality of service, productivity and
profitability by monitoring the targets of every department
*Evaluate the performance of the staff (Role Play, Mystery Audits, etc.)
*Contributes to team effort by accomplishing related results as needed
*Plan, prioritize and delegate work tasks to ensure proper functioning to reach the
Targets at the Spa and the Clinic
*Promote the services of the Spa and the clinic. Direct contact with customers.
*Identify ideas by researching industry and related events, publications, and
Announcements; tracking individual contributors and their accomplishments.
*Maintains sales volume, product mix, and selling price by keeping current with
supply and demand, changing trends, and competitors’ actions.
*Updates job knowledge by reading professional publications; maintaining personal
Networks *Activity management to meet patient & revenue targets
* Gather & analyze relevant activity data
*Grow patient numbers
*Practice accreditation
*Effective communication with all key business relationships
*Manage operations of the Spa
*Responsible for the new staff visa, insurance and all documents to be done on time, same as staff renewal documents
*Manage over 50 staff members (manicure & pedicure technicians, hairstylists, LPG, massage, facial therapists, waxing therapists, front desk, supervisor and supporting staff)
*Spa consumption and inventory
*Solving clients complains
*Taking care of all Spa needs, cleanness, maintenance, products and stuff....
*Weekly and monthly report to the management about spa achievements, challenges and success....
* Responsible for achieving monthly target (150K+) by booking slimming packages, beauty packages and retails...
*Coordinate and oversee office administrative duties
* Following appointment, handle guest’s requests and complains independently by supplying information’s, contacting concerned departments to assist in guest's request and needs.
*Handles all incoming telephone calls, follow up with clients by giving them all information’s about new offers and services
*Responsibilities for typing and filing all correspondence such as Letter of Agreement, Resumes, etc. concerned departments.
*Sending monthly sales report (weekly staff target, product target…) to the area head manager
*Responsible for sending report about successful and unsuccessful clients to the technical area manager
* Assessed customer needs and provided customized solutions to ensure repeat & referral business, expand client base & increase revenue.
* Worked closely with marketing team to reviewed events/promotions planned, local ads to be released and unique packages formulated to match budgets.
*Promoted loyalty program and all other promotional programs launched.
* Recommended center - specific events (intercontinental hotel Abu Dhabi, Sheraton AUH, ADNOC (Oman insurance company), national bank of Abu Dhabi, women day Rotana beach Abu Dhabi, Etisalat, Abu Dhabi Malls…..)& provided marketing support required from the marketing team.
*Responsible to track of market trends and competition to drive brand achievement.
*Dealing with customer enquiries face to face, over the phone or via email.
*Contacting prospective customers and discussing their requirements.
*Achieving all revenue targets and objectives
*Working closely with the marketing team to produce any sales collateral required for
The target market.
*Identifying what customers’ needs
*Planning and organizing the day to ensure all opportunities are maximized.
* Attending incoming and outgoing call from and to Clients
* Update customer accounts on the system
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
* Maintains financial accounts by processing customer adjustments.
* Prepares product or service reports by collecting and analyzing customer information
*Scheduling customer appointments
*Schedule a meetings
*Dealing with Vendors (Suppliers quotations, preparing contracts, handling cash, cheques and credit payments)
*Schedule Staff timing
*Complete ownership for the P/L of the center. This includes personal as well as team sales target and effective cost management.
*Planning and executing corporate Tie-ups.
*Responsible for timely submission of sales MIS reports and analyzing the cash flow, thereby giving corporate the strategic & analytical information for branch performance to the Head management
*Responsible for the Customer delight, Handling customer complain and grievances.
*Creating a strong Talent pipeline to ensure smooth functioning of the center Motivating, coaching and managing performance of the team
*Timely update and analytics of customer walk-in, telephonic queries
*Ensuring and scrutinizing correct billing method
*Dealing with refund cases with upkeep of the company brand image
*Crisis management, statutory and legal compliance for the center
*Responsible for the administrative functions of the center
*Assign individual targets to team and motivating team to achieve the same
*Personnel management which includes staff appraisal, administrating policies and procedures
*Responsible & accountable for look and feel of the center
*Arranging workshops, training sessions and other promotional events for clients and staff
* Offer personalized service to guests by greeting them as they arrive
* Confer with clients to determine their individual needs for spa services
* Suggest types of services that are deemed necessary and appropriate
* Provide appropriate massage treatments
* Provide beauty and skin care advice
* Administer mud baths, body scrubs and wraps
* Provide aromatherapy treatments
* Prepare treatment rooms in accordance to services to be provided
*Suggest spa products for clients to buy
* Ensure all spa supplies are readily available
* Provide education to clients regarding each procedure to be performed
Maintain and clean spa equipment
High Diplomat off massage therapist and physical activity trainer (ministry of education and sciences off Tunisia) ; different types of massages (tonifiant, relaxant, stimulant, hydrotherapy, anatomy and physiology)
French literature
HIGH SCHOOL GRADUATION
