Business Development Manager
Vismaya Group of Companies
Total years of experience :12 years, 11 Months
Responsible for driving the Business Development effort in accordance with the Company strategy and budget for Market.
Strategically plan the overall management and objectives, in ensuring they are on target with business unit goals and directives.
Build, develop, coach and support an effective team; drive achievement of organizational objectives by identifying opportunities for growth and learning while fostering a high performance culture.
Supports and advises the Management in decision-making, ensuring that relevant financial and operational data is presented to the Management in a consistent and timely manner.
Demonstrates capability and leadership in making a variety of routine and complex decisions affecting the region and division. Provides effective communication on the rationale for these decisions to all levels of affected management personnel.
Researches, develops, and implements Business Development strategies and programs focusing on the retention of present business and the acquisition of new business.
Troubleshoots all systems and procedures makes necessary modifications and changes to maximize operational efficiency.
Resource Planning and Management
Plans, manages, coordinates, strengthens and institutionalizes business development operations
Leads, promotes and provides quality control oversight in all business development functions and operations
Consistently assesses workloads, matching existing personnel resource needs to business development demands, and recommend needs for new staff or surge capacity
Works in partnership with HR / Recruitment to ensure winning proposal recruitment
Ensures that thorough and timely editing processes are in place for submitted proposals
Trains, coaches, and mentors in strategic planning, marketing, and business development functions
Company Website: https://acodez.in/
Overall In charge of Web Development, Custom Web Development and Designing Teams.
Liaise with Directors to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations
Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Working with Directors and Managing Director to improve visibility of company
• Handling a team of 4 which includes Accountant
• Taking individual decisions to improve companies efficiencies
• Selling plots to customers and providing customer service
• Initiated and structured the company and work allocations
• Working with suppliers and getting the best quote
• Cost Cutting and revenue increasing projects
sNPS Improvement Plan
• Publishing daily sNPS scores according to specific needs.
• Analyzing detractors and their comments and provide regular feedback.
• Trigger alerts if any after analyzing the trends and survey pattern.
• Attend meetings to understand the Stakeholder position and make changes to the process accordingly.
• To work with Cross Functional teams to support the required data collection.
• Working on Market research projects to gather intelligence on current industry, technology and consumer trends.
• Measuring business performance and comparing actual data to forecasted values.
• Investigated business needs and underlined processes to gather and interpret data.
• Developed, implemented and maintained all business reports.
• Prepared monthly balance sheet account analysis for various areas with in Customer Service.
• Developed and maintained daily, weekly, monthly and annual short term and long term budget plans.
• Actively attended sNPS Improvement Call weekly and prepared all documents and reports for said call.
Knowledge and Skills:
· Knowledge of research methodology.
· Demonstrated analytical thinking and technical analysis
· Ability to learn and draw on new analytical techniques.
· Demonstrated knowledge of Excel, Mini Tab, statistical analysis, and financial modeling.
Review operating procedures and suggest effective changes
•Install reliable call tracking system and monitor calls of agents
•Collaborate with the HR department in hiring agents and conduct training
•Handle escalations and ensure customers do not bears any ill-feelings about the company
•Handles the workload by performing the agent duties
•Review the claims from customer and conduct inspection to determine authenticity
•Call customers and request them to provide details necessary to ensure shipment of parts
•Handle queries, inquires, and complaints of customers personally
Transcription of live business and conference calls from all supported countries.
•Supporting and conducting quality checks on junior agent transcripts.
•Handling calls related to Electronics Banking and Medical industries.
Hardware & Network components Installations and Maintenance for AMC companies.
•Procurement & Installation of new Software and hardware for companies like MRF, Food World and Gautier Furniture’s.
courses: SNGIT CBE) – 2000 •Certified RHCSA (100-026-004)