Nancy Mhanna

-Listening to customer requirements, showing properties and presenting appropriately to make a sale.
-Preparing documents such as contracts, purchase agreements, closing statements, deeds and leases; in coordination with Architects, Contractors and lawyers.
-Maintaining and developing relationships with existing customers in person, via telephone calls and emails.
-Arranging meetings with potential customers to prospect for new business.
-Responding to incoming emails and phone enquiries
-Giving Tours and accompanying the guests within the project
-Attending team meeting and sharing best practice with colleagues.

-Listening to customers' requirements, selling venues, menus and other facilities.
-Preparing sales documents such as proposals, contracts and banquet event orders
- Serving as the point of contact for clients, and responding to their questions and requests by phone or email
-Sale deals closure (signing the contract, take customer payment), converting the inquiries to orders and making sure that all other departments are aware of events' details by sending function sheets accordingly.
-Maintaining good relations with customers by doing the necessary follow up and be present on the day of their event

-Welcoming the guest
-Preparing and sending out quotations for clients
-Handling all reservation requests, changes and cancellations received by phone, fax or email
-Check in & Check out procedures
-Handling all reception requirements including phones, guests 'needs, requirements & complaints.
-Maintaining a strong relation with other departments such as room service & housekeeping
-Handling the hotel finance, entering deposits for banquets' and closing bills

-Greeting the guests
-Providing all needed information for customers
-Giving tours and accompanying the guests within the resort
-Taking feedback from guests
-Answering the phone, providing any needed information and direction guests to the right destination