Accounts /Sales Coordinator
Al Futtaim Group
Total years of experience :15 years, 2 Months
Coordinate all vehicle deliveries for each day. Ensure that
vehicles are sent to the workshop for cleaning and servicing;
ensure accessories are fitted as per specifications from the
customers and that the vehicle is prepared for delivery with
zero errors and omissions.
• Ensure timely and complete documentation pertaining to
the registration of vehicles which include insurance, number
plates, VCC documents, Invoicing, Sales Letters and Gate
Passes, etc., to ensure a smooth sales process.
• Coordinate with Drivers to ensure that all Demo cars are
cleaned, fuelled, and thoroughly checked and kept ready
for test drives for the day.
• Conduct physical and System Inventory Checks on a daily
basis to inform Branch Sales Managers and Sales Executives
of available stocks.
• Oversee display of Vehicles in the location to ensure these
are displayed as per required standards.
• Managing the drivers and logistics.
• Attendance keeping of Branch staff.
• Manage client inquiries and resolve issues in an effective
and timely manner
Invoicing & Delivery Management Perform financial
transactions and process invoices in a timely manner.
Ensure all relevant AFM document processes are strictly
adhered to ensure all bank payments are met Ensure
Revenue/Provision in place and Assignee clause is without
error Substantiates financial transactions by auditing
documents. Perform record keeping of all financial
operations. Manage Intra & Internal Sales including
Government Sales. Authorization of all in house AFM sales
& credit customers. Daily invoice summary for credit
invoices & sales return cases, monitor all outstanding debts
& report. Support & Guiding of Matrix managers, Sales
team and Sales Admin.
• Petty Cash Management Verify all cash & cheque
transactions from the previous day and encode into SAP.
Strict adherence of AFM company policy regarding
customer refunds, maintain log for tracking purposes.
Monitoring Petty clash float for ensuring adequate balance
and reviewing pending re-imbursements/claims for
submission. Perform Surprise Cash Count as per SOP.
• Cash Management- Received Cash/Cheques/Credit card
payment from customer and posted to the SAP system.
Reconcile all daily cash transaction with Invoices & prepare
deposit bank slips, arrange depositing the same in the bank
and post bank receipts.
• Financial Reporting, Cost & Internal Controls Finance
related processes are conducted in compliance with AFM
policies & procedures (SOPs). Supporting in monitoring
Opex & Capex. Monitor & maintain AFM administration
document process is adhered at all times. Monitor
clearance of Open POs follow up with COT & Showroom
Admin Team every month To carry out Ad Hoc
tasks/reports as required by the FBP/ FM / Branch
Management
• Accounts Receivables Management (AR Management)
Reviewing and ensuring of timely submission of Second sets.
Daily / Weekly / Monthly monitoring of branch AR report
(all credit facilities provided) and follow-up with concerned
channels to ensure timely collection of all outstanding /
overdue invoices Maintain list for all credit facilities
provided to branch credit customers including credit limit /
credit period / main contact details / credit facility
documents if possible Reconcile credit customer
accounts.
Quickly learned new skills and applied them to daily tasks,
improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Deals with client’s car problem through phone calls or walk-in
• Handle bookings when the person for the appointment section
is not around and assist in preparing t-cards for Service Advisors
• In-charge of allotting clients to certain Service Advisors with or
without appointment
• Forward calls, answer queries and responsible in checking the
status of cars through SAP system
• Check warranty job cards and update master’s list of
yesterday’s appointment sheet to be submitted to the
Reception Supervisor
• Call and remind clients for the Re-registration of their cars
• Serves as a Secretary of the Service Manager as well as the
Reception Manager
Conducted training and mentored team members to promote
productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex
problems.
• Actively supported service associates by quickly responding to
questions via phone and email and finding appropriate
solutions to customer issues.
• Led process improvement and problem-solving efforts to
create standard procedures and escalation policy for
customer support team.
• Resolved account issues to build rapport and relationships with
clients.
• Established and updated work schedules to account for
changing staff levels and expected workloads.
• Assessed and authenticated customer exchanges, voids and
returns.
• Kept abreast of new company products and services to
effectively answer questions and resolve complaints.
• Researched and corrected regular, advanced and longstanding customer concerns to promote company loyalty.
• Maintained current and compliant financial records,
monitoring and addressing variances through detailed
analyses.
• Standardized office structures and processes to promote
collaboration and increased performance.
• Executed on-time and under-budget project management on
complex issues while updating customers on technician
availability