Service Adviser
Jubilant Motor Works Pvt Ltd Audi Mangalore
Total years of experience :9 years, 2 Months
• To deliver exceptional customer service by exceeding customer expectations.
• To ensure that the communication flow is accurate and timely in-between the customer and workshop.
• To provide initial diagnoses of vehicle faults and accurately invoice for all work completed.
• To up-sell additional services and products to customers increasing the profitability of the service center.
Presently working as
• To take detailed information from job order, DISS, Customer sign, technician write up (Name, Tel No, VIN No, Mileage etc).
• To complete warranty claims, extended warranty claims, goodwill claims for same day (all process as per defined standards).
• To take detailed information of open and closed DISS Tickets.
• To check if any field actions present in the vehicle.
Presently working as
Designation: Warranty Manager
FIAT SERVICE
Organization: HANUMAN MOTORS PVT LTD
MANGLORE
Duration: 2013 July to till date
Responsibilities: • To take detailed information from job order, Customer sign, technician write up (Name, Tel No, VIN No, Mileage etc)
• To complete warranty claims, extended warranty claims, goodwill claims for same day ( all process as per defined standards)
• To take detailed information of customer complaint and work shop observation to raise an e-ticket to take the technical support
• To check if any field actions present in the vehicle.
• To receive and maintain the stock of new vehicles.
• To look after PDI related issues.
Designation: WARRANTY ANALYST
Designation: Auto Service Technician
Organization: ARVIND MOTORS PVT LTD KULOOR MANGALORE
Duration: JUNE 2006 -NOVEMBER 2008
Responsibilities: • Check and diagnose mechanical, electric automotive tools, elements and systems to resolve needed repairs.
• Perform minor-to-major fixes to automotive equipments.
• Produce, construct or alter new or particular tools, mechanical, engine elements as required.
5.5 years.
LMV & Motor Cycle with gear (FDL 2847/N-123-60/D3-4)
Passport Number: K5233066
Expiry date: 05/08/2022
I authorize the verification of the above information and any other necessary enquiry that may be required to determine my suitable for employment.
Place: Manjeshwara yours faithfully
Date: 23/08/2013 NARAYANA.A
Diploma in Automobile Engineering - April 2005 (S.N.S. PolytechnicBajpe)
S.S.L.C - April 1999-2000 (SVVHSKODLAMOGARU)