Nardine Youssef

• Managed and optimized the company’s client database, ensuring data accuracy,
integrity, and operational efficiency.
• Developed and maintained strategic relationships with key clients, driving customer satisfaction, loyalty, and retention.
• Supported business growth through consultative client engagement and tailored
solutions.
• Oversaw customer service operations and collaborated with cross-functional
teams to ensure seamless service delivery.

• Managed a portfolio of corporate and business accounts, serving as the primary
point of contact for clients.
• Built strong client relationships and supported customer retention through
proactive account management.
• Managed service requests, order verification, onboarding activities, and billingrelated
communications.
• Coordinated with internal stakeholders to ensure timely issue resolution and operational excellence.

• Led public relations, media engagement, and communication initiatives to
strengthen brand reputation.
• Developed marketing strategies and coordinated conferences, events, and guest
experience programs.

• Provided administrative and operational support, including KPI monitoring, MIS
reporting, and process coordination.
• Managed attendance, onboarding, reporting, and cross-functional communication activities.

• Delivered high-quality customer support while maintaining SLA targets and customer satisfaction standards.
• Managed client relationships and contributed to service excellence and retention objectives.