Nashid Edavathangadiyil

 Assisting 400+ users in resolving diverse hardware and software issues.
 Opening the ticket & closing the ticket based on SLA’s.
 Provide remote support to different locations through configuration manager remote control and Remote desktop Connection.
 Managing Symantec Backup, Print server, AD object( User/group/Printer etc.)
 Handling file server management including access control to various users of each department and applying group policies to restrict the range of control for standard users
 Installing and configuration for attendance machine.
 Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
 Maintained the up to date operating procedures inside the IT department.
 Documentation of IT Infrastructure and Asset Management
 Maintained company peripheral network devices regularly, including switch, Printers and Scanner.
 Planned and executed routine repairs and system upgrades
 advice on selection and purchase of IT equipment.

 Administration of Windows 2008/2012 Server, Active Directory
 Office 365 Administration
 All activities related to email accounts such as creation and disabling of user accounts
 Responsible for taking email backups for terminated users
 Managing Group emails
 Manage Active Directory users and groups
 Handling file server management including access control to various users of each department and applying group policies to restrict the range of control for standard users
 Configuration and Support for smart phone phones such as Samsung and IPhone Etc.
 Configuration and troubleshooting of cisco IP telephone
 Provide and coordinates network and desktop support to over 200 users in 3 branch offices
 Providing Orientation for new staff regarding the computer systems and IT company policies

❖ Nov - 2012 to March -2014 | Desktop Engineer | "ITC InfoTech ." - Bangalore - India

Job Profile: -
•• Maintained and document all incoming tickets and resolve within SLA. Helpdesk support tool - HPSM
• User Creation, Password Reset (Active Directory), Mail box Creation(MS Exchange 2007)
• Diagnose Operating System problems in windows platform (Windows XP, Windows7 and windows 8).
• Preparing documentations and inventory as per company’s audit standard.
• Diagnosing Hardware issues in Laptops, Desktops, Network and other peripherals.
• Installing and configuring computer peripherals like Printers and Scanners.
• Configuring and troubleshooting MS Outlook.
• Providing technical support to end users on Client’s Applications.
• Installing, configuring and troubleshooting of Encryption software in Laptops.
• Installing and updating patches of Antivirus.
• Solving Virus issues by using antivirus tools.
• Updating the patches for operating system and applications.
• Training the new joiners.
• Vendor management for getting new assets, quote for repairing IT assets.
• Administer, monitor, and troubleshoot backups.
• Manage and deploy system patches.