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Nassim Gharzeddine, Customer Relationship & Contact Center Manager

Nassim Gharzeddine

Customer Relationship & Contact Center Manager·Afkar Holding

Lebanon

Bachelor's degree, Finance & Marketing

Work experience

Total years of experience: 14 years, 4 months

Customer Relationship & Contact Center Manager

January 2014 - Present

Afkar Holding

Lebanon

January 2014 - Present

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Senior CRM & Digital Marketing

March 2012 - Present

Afkar Holding SAL

Al Kuwait, Kuwait

March 2012 - Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Marketing and PR

Education

AUST

August 2014

August 2014

Bachelor's degree, Finance & Marketing

Lebanon

Lebanese university

December 2012

December 2012

Bachelor's degree, politics of science

Lebanon

Skills

Numeracy and Analytical ability

Expert

Communication Skills

Expert

Goal Oriented Focus

Expert

Ability to read customers

Expert

Performance under pressure - customer service

Expert

Handling large number of inbound & outbound calls

Expert

First resolution skills - Handling customer complaints

Expert

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Memberships

Association For Forests Development and Conservation - AFDC

Active Volunteer

December 2011

Training and Certifications

Training
ISO 9001:2015
Management Mix
Sep 2017
Train The Trainer
Afkar Holdiing - L&D Department
Feb 2015
Customer Service
Starmanship
Apr 2013
Business Writing
Tamayyaz
May 2014
Time Management
Tamayyaz
May 2014
TV Presenter - Professional Presenter
Rstars Talent Management
Oct 2015

Hobbies and interests

Reading
Swimming
Social Activities