Natalie Al-Sweis

-Prospect for potential new clients and turn this into increased business.
-Cold call as appropriate within market to ensure a robust pipeline of opportunities.
-Identify potential clients, and the decision makers within the client organization.
-Research and build relationships with new clients.
-Set up meetings between client decision makers and company’s practice leaders.
-Plan approaches and pitches.
-Develop proposals that speaks to the client’s needs, concerns, and objectives.
-Participate in pricing the company’s service.
-Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
-Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
-Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
-Present to senior level management on business trends with a view to developing new services, products, and distribution channels.
-Work with the marketing staff on developing social media channels and website.
-Attend company’s functions, such as association events and conferences, and provide feedback and information on market and creative trends.

-Manage organization’s brand, reputation and image.
-Build and manage communications, volunteers, public relations, and digital media plans, budgets and campaigns.
-Determine communications strategy and execute programs to deliver communications objectives throughout the organization.
-Develop internal & external publications such as newsletters, press releases, email announcements, planned publications, on-line, video, special projects and assignments.
-Create rich and creative content.
-Actively lead, build and manage the team including graphics designers, communications specialists, digital media specialists, volunteers, PR and events coordinators to produce high quality publications and materials on time and within budget.
-Develop and implement goals, objectives and programs for the volunteers, which reflect the vision and mission of the organization.
-Assess the need for volunteers to enhance program delivery, and evaluate to implement improvements.¬¬¬
-Create and develop projects, sponsorships, and partnerships from proposal right up to delivery.
-Manage details of events such as conferences, honoring ceremonies, exhibitions, gala dinners, charity events, employee appreciation events, or other activities in order to gain public attention through the local & national media.
-Develop and implement grass root marketing to increase awareness of the organization’s cause, and maximize community engagement through setting partnerships with institutions, embassies, schools, and universities.
-Hire, train, and educate staff on proper organization procedures

-Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel
-Help make sure that the Organization’s philosophy, mission and vision are pertinent and practiced throughout the organization
-Develop short- and long-term plans and budgets for the marketing & public relations program and its activities, monitor progress, assure adherence and evaluate performance.
-Ensure that the Organization regularly conducts relevant market research and coordinate and oversee this activity
-Coordinate the appearance of all Organization print and electronic materials such as letterhead, use of logo, brochures, etc.
-Coordinate media interest in the Organization and ensure regular contact with target media and appropriate response to media requests & Act as the Organization’s representative with the media
-Responsible for creating, implementing and measuring the success of a comprehensive marketing, communications and public relations program that will enhance the Organization’s image and position within the marketplace and the general public.
-Leads projects as assigned, such as cause-related marketing and special events.
-Monitoring Social Media as assigned.

Couples Ambassador and Front Desk Agent- Four Seasons Hotel Amman
Receiving and sending emails (bookings, reservations, transport)
Greet guest on arrival at the hotel and conduct check-in and registration procedures.
acquiring new couples bookings
Double check rooms prior to guest check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
Implement and maintain guest recognition and experience programs.
Handle guest complains
Up sell all hotel rooms, spa, Food & Beverage Outlets as well.
VIP Curb Side Check-in, starts from escorting VIP arriving guests
from the main door and to room directly to conduct In room Check in and registration procedures
Calculate final bills and receive payment
Maintain guest account in a systematic manner to facilitate balancing a shift end.
Alert of foreign currency, traveler's cheques and expired credit cards
Managing personalized services for all the Top VIP couples with customized service.
Preparing the policies and procedures for the couples experience program, that was held in four Seasons hotel worldwide, with implementing new ideas and innovations.
Dealing with all the couples from A to Z during their whole stay, such as arranging their tours, private dining, personal inquiries, invoices and payments, courier services, ect..
Covering the Front desk supervisor in their absences, run the operation at the front area smoothly.
Managing and directing new stories program in the department, which are the new ideas that would exceeds the guest's expectation.

Guest Relations Supervisor - The Regency Palace
In Charge of the Guest Relations team, Executive Club Lounge, Business Center, Reception, and Operator
Manage the guest relations team activities including, room allocations, room inspections, guest feedback, outlet up-sell, room up-sell, flight confirmations and reservation, courier services, costume Clearance, restaurant booking, arranging tours, guests escorting, updating guest profile to maintain all the guest's history, in-room check in.
Preparation of Standard Operating Procedure (SOP)
In charge of the F&B Operation at the Executive club lounge under the F&B Manager Supervision (Mr. Alfredo Hernandez), ensure adequate Food and Beverage inventory and service in the Business Executive Lounge
Conduct on the job training as needed, allocate tasks across employees, handle complaints and implement compensation procedures
Act as the main escort for TOP VIP guests starting with their check-in through check-out and conduct interviews when possible

Guest Relations Officer - Crowne Plaza Amman
Directed the business center services and the priority club reward program services (Loyalty program, for a specific guests segment)
Ensured excellent customer services by addressing any customer concerns impacting their quality of their stay at the hotel
As the Guest Services Operator, handled guests' phone calls, addressed questions and directed them to proper area
Oversaw check-in and check-out procedures, posting/cashiering, and guest billing.
Facilitated flight reservations and confirmation, airport pick ups and drop offs, and handling of other reservations
Trained new staff
Handling Requisitions and purchase order on the Food and Beverage Materials System FBM.
Conducting the Personal Hotelier service, it's an initiative that provides guests one point of contact, one face, one name and one telephone number to call prior to and during their stay at the hotel. This exclusive service is designed to alleviate the stress of corporate travel, allowing the guest more time and space to think, resulting in making their business trips more efficient and effective.