Team Leader Guest Relations Executive
Jumeirah international , Jumeirah Al Naseem Hotel 5 star
Total years of experience :12 years, 9 Months
* Attend to all guests who approach the reception area
* To assist the Reception Management Team in supervising the front desk (Reception) operation and communication
* To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation
* Conduct the hand over between shifts, ensuring that all relevant staff are in attendance
* Communicate on daily basis with Housekeeping in regards of Room Moves, Twin-2-Double rooms
* Purchase requests, raise the requests, maintain the files and follow up on pending requests.
* Prepare the complete details of all colleagues for appraisal
* Attend to guest registration procedure efficiently.
* Enter all guest data in the computer
* Demonstrate a thorough knowledge of basic cashiering as provided by the accounts department .
* Conduct show around with regards to guest
* Maintain the cleanliness and tidiness of the reception area at all times.
* Collect the general requisition on a weekly basis.
* Smile and enthusiastically welcome guest
* Anticipate Guest’s needs and take action
* Provide quality and personalized services to guests
* Assist and coordinate the arrivals and departures of guests.
* Handle guests’ luggage and other baggage.
* Ensure cleanliness of suites for guests.
* Manage guests’ special requests delivery.
* Provide exceptional and memorable services to guests throughout their stay.
* Manage guests’ garment pressing, shoeshine and other services.
* Follow-up and ensure that guests’ requests are met in a timely manner.
* Execute guests’ orders.
* Smile and enthusiastically welcome guest
* Anticipate Guest’s needs and take action
* Recommend and up sell menu items
* Accurate order taking and placing
* Fondly big farewell and invite Guest ti visit again
* Cashier ( cash, credit card)
* Have good communicative skills
* Upsell factory products
* Follow sales plan and complit plan each month
* Help for my customers to make right decision about particular prodacts
* Be friendly and confident with customers
* Find solutions in difficult situation
* Job with pappers and money