Travel Consultant
Globespan travel management
Total years of experience :20 years, 10 Months
Taking care of the travel needs via emails
Reservation, ticketing, customer service and business development
Issuing tickets, refunds, reissues & revalidations on Galileo & Amadeus
Making professional, accurate, cost effective travel arrangements for clients
Providing excellent customer service.
Handling travel needs for our cooperate accounts via emails.
Handling counter for Kam airlines. Issuing tickets & refunds
Issuing tickets, refunds, reissues & revalidations on Galileo & Sabre
Answering all phone calls & emails inquiries
Assisting walk-in clients with their travel needs, Air tickets
Booking Marhaba services, Hotels, Travel insurance & other travel needs.
Handling travel needs for our cooperate accounts via emails.
WORK EXPERIENCE:
Asian Air Travel & Tours March 26, 2009- up to Present
Travel Consultant
Dubai, UAE
Handling main counter for Ethiopian airlines. (GSA) Answering all phone calls & inquiry for the same
Works and issued electronic ticket to CRS ( Galileo, Sabre)
Making reservations, fare quote, issuing tickets, refund and reissues
Also tranied to Handling counter for air china and Seychelles airlines( GSA) in absence of staff
Assisting walk-in clients with their travel needs
Sales and Marketing for our GSA stocks.
Dealing with individual clients, corporate, travel groups, and customer complicated bookings.
Perform accurate functions in e-ticket exchange, revalidation, rerouting and upgrading.
Coordinate with Airline Sales representative about new fares update/tariff, promos, corporate deal/group rates and others.
Provides excellent customer service by sending proper quotations, quick email response, and a good telephone manner.
Provides customer special needs such as meal request, preferred seat, wheelchair and inputting frequent flyer number.
Handling ATO calls (Airport ticketing office) Assisting passengers stuck at airport due to
schedule change, invalid ticket issues and misconnections
Outbound calling to clients in the US for informing schedule changes, cc decline, refunds
Handling ques of various reservations
Making reservations, fare quote, issuing tickets, refund and reissues
Perform accurate functions in e-ticket exchange, revalidation, rerouting and upgrading.
Providing passengers information about changes and offers till they complete the booked travel plan
Handling complains of passengers at the airport and providing immediate solutions.
providing cell phone information to clients in the US
Closing sales over the phone and Maintaining Database
Handling passenger complains and needs regarding the handset and any information regarding the phone plan
Providing information about amex credit cards to clients
Maintaining Database and Taking information from passengers in order to make application
Providing card benefits and completing the online application for passengers and handling complains for the same.
B.A psychology
