Customers Services Representative Csr
اتصالات
Total years of experience :12 years, 7 Months
Handling billing and technical queries for Etisalat prestige customers within UAE
• . Key Accountabilities -Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world
• -class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively
• . - Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks
• . - Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit. -
• Flexibility.
Technical support for Sony Xperia Support Center
- deal directly with customers either by telephone
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle inquiries and complaints
-perform customer verifications
-process orders, forms, applications and requests
-direct requests and unresolved issues to the designated resource
-manage customers' accounts
-keep records of customer interactions and transactions
-record details of inquiries, comments and complaints
-record details of actions taken
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
