Nedra Mestaoui

Performed all reception, and office management tasks at a vibrant polyclinic, including quality assurance, guests welcoming, filing, updating clients’’ profiles and client follow ups.
•Performed excellently on the office mandated KPI’s, including an 8.5/10 customer review rating (company average was 6.5).
•Formulated a new quality management system for tracking patents’ status, and for follow up and out-reach.
•Kept all patent files up-to-date, and monitored the nurses’ input to files to assure their compliance to the quality plan.
•Managed in-office inventory and stock, including office supplies, medical supply ordering, and hazardous material disposal.
•Generated staffing schedules under the supervisor of clinic manager
•Trained new employees on clinic standards of operation and employee procedures and policies.

Carthage Special School
Carthage
•Performed awareness programmes among the parents of children with disabilities, general public, and the media of the right to education.
•Coordinated with the management and the clients ensuring smooth functionality.
•Conducted activities for the children and ensured all required materials are made available beforehand.
•Arranged special Camps for the Children and ensured that the Resource people are made available for the Camps.
•Assisted with the registration process of the children and ensuring all documentation is in place.
•Prepared database for all registered Children to ensure smooth administrative functions.
•Prepared certificates for all Children attending the Camps and coordinated appropriate distribution.
•Conducted activities among colleagues to encourage team building and employee satisfaction.
•Prepared reports on activities for submission to management and subsequent Press release.
•Prepared requisition forms for supplies required for the various activities.
•Actively participating in volunteering Activities.