nessrien elturky, counselor

nessrien elturky

counselor

Cambridge Engligh School

Location
Kuwait - Al Kuwait
Education
Diploma, hospital Management
Experience
24 years, 1 Months

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Work Experience

Total years of experience :24 years, 1 Months

counselor at Cambridge Engligh School
  • Kuwait - Hawali
  • My current job since August 2022
counselor at Cambridge English school
  • Kuwait - Hawali
  • My current job since August 2022
Executive Coordinator at Aspire Bilingual School
  • Kuwait - Al Farawaniyah
  • My current job since March 2021

 Develop a warm and cordial relationship with parents.
 Resolve the problems between the parents and the school by contacting with Principal and VP.
 Receiving students and parents & prepare their files.
 Arrange placement teste for the students
 Make daily reports of school records.
 Preparing a monthly report on the accepted and imposed tests.
 Develop excellent customer service strategies and manage the difficulties.
 Meet with prospective parents and explain all admission details.
 Plan and direct relations programs designed.
 Translate different letter, memos, documents and meetings.
 Coordinate with business development officer and school Mandab to follow up the MOE letters.
 Cooperate with marketing team for creating the posts for our social media.

Reception Manager and Registration Officer at Harvard American Bilingual School
  • Kuwait - Al Farawaniyah
  • March 2018 to August 2020

• Conducted five school tours daily.
• Determined acceptance or denial of incoming students.
• Prepared monthly reports on student acceptance and denial.
• Assessed emotional and intellectual development of prospective students.
• Processed 35 student enrollment packages weekly.
• Maintained daily reports of the quantities of school tours, incoming calls and admissions tests.
• Recorded and followed-upend with parents regarding weekly student attendance and tardiest.
• Processed 15 tuition installment payments per day.

Operations Manager at Asnanak Dental Clinic
  • Kuwait - Al Jahra
  • March 2017 to February 2018

 Technological Proficiency, demonstrate proficiency in information technology.
 Supervising for all the administrative work at the center including purchases, following up all and HR work plus salaries for the stuff and forwarded the accountant.
 Manage Health Services, oversees the daily functioning of a healthcare center.
 Following the performance of the staff nurses, receptionist, doctors, and cleaners.
 Reporting directory to the top management weekly and monthly.
 Submitting the reports for the staff to the HR department monthly.
 Preparing the work plan for all departments.
 Implementing Policy: ensure patients’ safety, enforce rules and policies.
 Contracting with the magazines delegates to make the advertisements.
 Data Analysis, recognize trends in data to plan future projects and monitor the daily operations of
A healthcare facility.

Floor Manager for Dermatology and Ophthalmology clinics at Exer especialed clinics
  • Kuwait - Al Jahra
  • March 2016 to February 2017

▪ I do translation between American doctor and patients.
▪ Attending laser treatments (operations).
▪ Inventory management and understanding the requirement of consumables of department in loop with the
doctors and purchase department.
▪ Complete supervision and management of all machines in terms of maintenance, servicing and engaging
smoothly.
▪ having a sharp management of housekeeping of whole floor
▪ Trying to increase the business and income of the ophthalmology & cosmetology and dermatology.
▪ Handling all the social media for the both department.

insurance team leader& Chief of the Treasury at MAIDAN DENTAL CLINIC
  • Kuwait - Al Kuwait
  • November 2002 to January 2016

• Used the Oracle System to track patient services.
• Supervised 3 cash handling staff.
• Assessed accuracy of insurance documents and invoices completed by cash handling staff.
• Obtained treatment per-authorization from Kuwait insurance companies.
• Created and sent out invoices to insurance companies.
• Generated daily and monthly income reports sent to the auditor.

Health Fitness Club Manager at El-Bashier health club
  • Kuwait - Al Jahra
  • September 1999 to October 2002

• Managed day-to-day gym operations.
• Resolved gym member problems and concerns.
• Negotiated with vendors for new exercise equipment.
• Distributed salaries.

Education

Diploma, hospital Management
  • at management consulting
  • April 2022
Diploma, 6 sigma
  • at Alson on-line
  • January 2018

Diploma in 6 sigma

Bachelor's degree, Clinical Psychology
  • at Cairo University
  • September 1998
Bachelor's degree, Clinical Psychology
  • at Cairo University
  • May 1998
Bachelor's degree, Psychology
  • at Cairo University
  • January 1998
High school or equivalent, 77%
  • at EL orman school
  • June 1994

Specialties & Skills

Team Leadership
Office Work
Building Customer Relations
Service Companies
Problem Solving
Professional, vibrant and pleasing personality
Excellent analytical and measurement skills
Excellent analytical and measurement skills
Customer Service
Teamwork
Problem Solving
Microsoft Office
Customer Relations
managerial experience
planning
operation
organizational development
office management
payroll
marketing
negotiation
operational hr

Social Profiles

Languages

Arabic
Expert
English
Expert

Memberships

A member of Kuwait Public Relations Association
  • A MEMBER
  • September 2013

Training and Certifications

Completed the requirements for Developing Effective Supervisory Skills (Training)
Training Institute:
course online
Date Attended:
January 2008
Duration:
168 hours
Completed the requirements for Customer Service Excellence (Training)
Training Institute:
course online
Date Attended:
June 2007
Duration:
168 hours
Completed the requirements for Performance Management (Training)
Training Institute:
course online
Date Attended:
June 2007
Duration:
168 hours
Customer Service (Training)
Training Institute:
Oxford training center
Date Attended:
May 2007
Duration:
6 hours
Completed the requirements for Building Customer Loyalty (Training)
Training Institute:
course online
Date Attended:
June 2007
Duration:
168 hours
Management Quality And Business Management Excellence (Training)
Training Institute:
Oxford Training Center
Date Attended:
May 2007
Duration:
6 hours

Hobbies

  • * SPORTS * AEROBICS * READING * MUSIC