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nicole haddad, Food Safety Account Officer

nicole haddad

Food Safety Account Officer·GWR Consulting

Lebanon

Bachelor's degree, Colloquium certificate

Work experience

Total years of experience: 17 years, 4 months

Food Safety Account Officer

December 2015 - Present

GWR Consulting

Beirut, Lebanon

December 2015 - Present

• Performing food safety inspections in Lebanon and Arab countries against the Good Manufacturing Practices (GMPs) as well as against local requirements - including municipalities’ delegated inspections
• Preparing reports and suggesting corrective practical actions for the hazards found
• Preparing gap reports for new clients and pointing out Critical Control Points specific to their food chain
• Conducting ISO 22000 internal audits for clients
• Preparing periodical statistical reports for clients’ top management and team leaders and providing guidance for implementing the GMPs
• Participating in Libnor meetings to create/update guidelines related to food safety (i.e. Mass catering)
• Giving Level 1 training sessions sponsored by Chamber of Commerce, Industry and Agriculture Beirut (CCIB)
• Giving Food Safety Level 2 training sessions issued by Highfield and by GWR Consulting respectively
• Conducting on-site training on correct food handling standards
• Auditing the performance of inspectors on the job and providing feedbacks
• Training new recruits for performing food safety inspections and writing reports
• Scheduling local Food Safety inspections and managing team’s activities
• Improving internal training programs of new joiners and working procedures
• Designing new services to increase company’s exposure and sales

Company industry:
Other Business Support Services
Job role:
Consulting

Clinical Dietitian

February 2011 - June 2016

Private Clinic

Beirut, Lebanon

February 2011 - June 2016

• Performing anthropometric measurements along with fat tests
• Conducting a 24 hour food recall along with a food frequency test
• Prescribing diets specific to patient’s medical condition
• Following up with patients and discussing challenges in complying to the prescribed diet plan to come up with practical solutions

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Food Safety Inspector/Trainer

October 2012 - December 2015

GWR consulting

Beirut, Lebanon

October 2012 - December 2015

• Performing food safety inspections in Lebanon and Arab countries against the Good Manufacturing Practices (GMPs) as well as against local requirements - including municipalities’ delegated inspections
• Preparing reports and suggesting corrective practical actions for the hazards found
• Preparing gap reports for new clients and pointing out Critical Control Points specific to their food chain
• Giving Food Safety Level 2 training sessions issued by GWR Consulting

Company industry:
Other Business Support Services
Job role:
Safety

Food safety Trainer and Consultant

August 2012 - February 2014

Saydeh Hospital for Chronic Illnesses, Antelias

Beirut, Lebanon

August 2012 - February 2014

• Conducting food safety inspections
• Writing inspection reports including corrective action plan suggestions
• Training food handlers for GMPs
• Preparing evaluations to assess food handlers’ comprehension of training
• Following up with the food safety manager
• Using knowledge in nutrition care of immunosuppressed patients and special cases to serve safe food

Company industry:
Medical Hospital
Job role:
Quality Control

Acting Dietitian (intermittently)

October 2010 - July 2012

Serhal Hospital

Beirut, Lebanon

October 2010 - July 2012

• Prescribing diets for patients in Maternity, Medicine/Surgery, Pediatrics, ICU wards accordingly with their medical condition, laboratory tests, imagery and endoscopy reports
• Customizing meals based on prescribed diets
• Supervising tray line when serving patients’ food
• Responsible of ordering, receiving and FEFO of goods
• Organizing kitchen’s staff schedule
• Auditing kitchen’s staff compliance to food safety norms and writing reports
• Responsible of interns

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Administrative Officer

August 2004 - March 2006

Spinneys

Beirut, Lebanon

August 2004 - March 2006

• Performing reconciliations
• Head Office filing department Officer
• Receptionist
• Data Entry

Company industry:
Supermarket
Job role:
Administration

Customer Care Assistant

August 2004 - March 2006

Spinneys

Beirut, Lebanon

August 2004 - March 2006

• Holding all customers claims
• Ensuring that customers' comfort and expectations are met
• Exchanging items; Gift wrapping
• Assisting in all actions needed in the Department

Company industry:
Supermarket
Job role:
Customer Service and Call Center

Education

Ministry of Health, Lebanon

July 2010

July 2010

Bachelor's degree, Colloquium certificate

Lebanon

Colloquium certificate

Holy Spirit University

January 2009

January 2009

Bachelor's degree, Nutrition Sciences

Lebanon

GPA (percentage): 81%

GPA (percentage): 81%

2005 - 2009 Holy Spirit University, USEK Bachelor's Degree in Nutrition Sciences Kaslik

Collège Mont la salle

June 2004

June 2004

High school or equivalent, Arabic and French

Lebanon

Arabic and French Baccalaureate II

Skills

Food Safety
Expert
Food Safety
Expert
Dietetics
Expert
Dietetics
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Clinical Nutrition
Expert
Clinical Nutrition
Expert
Staff Supervision
Expert
Staff Supervision
Expert
FOOD SAFETY
Expert
FOOD SAFETY
Expert
Staff Supervision
Expert
Staff Supervision
Expert
Food Safety
Expert
Food Safety
Expert
Dietetics
Expert
Dietetics
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Clinical Nutrition
Expert
Clinical Nutrition
Expert
Training
Expert
Training
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Spanish

Beginner

Training and Certifications

Certifications
Supervising Food Safety (Level 3), Highfield
Oct 2015
Supervising Food Safety (Level 4), Highfield
Jan 2019

Training
ISO 22000 internal audit
SGS
Oct 2012
Assist the dietitan in teaching the patients and their parents how to cope with type 1 diabetes and
Chronic care center
Jan 2011
intern in dietetic department
Serhal Hospital
Jan 2010
Intermediate HACCP
Boecker
Apr 2012

Hobbies and interests

Martial arts, Dance, Helping and Rescuing Stray Dogs and Cats