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Nihal Lemhamdi , Conseil indépendant et assistance virtuelle

Nihal Lemhamdi

Conseil indépendant et assistance virtuelle·Économie d’entreprise

Morocco

Higher diploma, management administration

Work experience

Total years of experience: 8 years, 1 months

Conseil indépendant et assistance virtuelle

February 2021 - January 2025

Économie d’entreprise

Quebec, Canada •Remote

February 2021 - January 2025

Conseil aux entreprises en matière de développement et problèmes, projets
Company industry:
Administration Support Services

Customer Service Manager

January 2018 - January 2021

digital works

Rabat, Morocco

January 2018 - January 2021

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Responsable du service clientèle & Coordination des commandes

January 2020 - December 2020

Structube Canada

Mohammedia, Morocco

January 2020 - December 2020

Direction de léquipe du service clientèle et formation des
Collaborateurs.
Coordination des commandes, des livraisons et des
réclamations.
Company industry:
Call Centers & Customer Care Outsourcing

Responsable export

July 2019 - December 2019

Ekosan Tarim Ltd.

Antalya, Türkiye

July 2019 - December 2019

Organisation des processus dexportation internationaux.
Communication avec les clients et partenaires du monde
entier.
Company industry:
Agriculture & Crop Production
Job role:
Sales

Responsable des relations avec la clientèle internationale

May 2018 - June 2019

Hôtel 5 étoiles,

Antalya, Türkiye

May 2018 - June 2019

Prise en charge des clients internationaux et coordination déquipe
Résolution des problèmes de service et de communication
Company industry:
Hospitality & Accomodation

Conseiller de service clientèle Training

March 2017 - December 2017

Clientlogic

City of London, Great Britain (UK) •Remote

March 2017 - December 2017

Formation en communication client et résolution de problèmes.
Company industry:
Call Centers & Customer Care Outsourcing

Collaboratrice de projet

July 2017 - October 2017

Digital Works Group

Paris, France •Remote

July 2017 - October 2017

Soutien à la coordination de projets et à ladministration.
Communication avec les équipes internationales .
Company industry:
Telecommunications

Stage RH

December 2016 - January 2017

Al Omrane Tamesna

Temara, Morocco

December 2016 - January 2017

Soutien au recrutement et à ladministration du personnel .
Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Education

OFPTT

July 2017

July 2017

Higher diploma, management administration

Morocco

Université Mohammed V, Faculté Souissi

January 2013

January 2013

High school or equivalent, Administration And Economy

Morocco

Chefchaouni

June 2012

June 2012

High school or equivalent, Administration And Economics

Morocco

Skills

Administration

Expert

Guest Relations

Expert

Customer Service

Expert

Management

Expert

design

Intermediate

languages

Expert

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

CORPORATE SOCIAL RESPONSIBILITY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

MICROSOFT EXCEL

Intermediate

PRESENTATION SOFTWARE

Intermediate

PRODUCT MANAGEMENT

Intermediate

PROJECT MANAGEMENT

Intermediate

SOCIAL MEDIA MARKETING

Intermediate

STRATEGIC PLANNING

Intermediate

Management

Expert

Secretarial

Expert

Customer Service

Expert

Administration

Expert

Social profiles

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Turkish

Intermediate

German

Expert

Training and Certifications

Certifications
Logistik studieren – Inhalte, Kompetenzen, Berufsfelder
Getting Started with Microsoft Excel / PowerPoint
Understanding Social Media Algorithms for Creators
Introduction to Social Media Marketing
Social Media Marketing Crash Course
Marketing & Ventes: Selling Online
Product Management Job Simulation
Strategic Planning
Customer Relationship Management (CRM)
Business Communication
Management & Gestion de projet: Project Manager Job Simulation
Formation en turc (niveau A1–B1)
Spécialisation en gestion d'entreprise
Training
management administration
alomrane
Mar 2016

Hobbies and interests

travelling