Senior System Engineer
Gulf Business Machines
Total years of experience :16 years, 11 Months
Administering more than 300 GSM Services across Qatar by choosing the appropriate packages as per the User/Business requirements and coordinating with GE Finance team and ISP for Billing issues.
Functioning on Service Now for all Requests and Incident tickets.
Engaged in Vendor Management with Leading Telecom Vendors, Ooredoo and Vodafone Qatar for Mobile GSM Operations, and WAN connectivity and with Dell Vendors for New PC’s and Servers.
Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems.
Reimaging workstations for future installations into the user environment, performing data removal and disposal of out of warranty laptops that has withdrawn
Synchronizing with Internet Service Providers for all kind of service requests related to GE in Qatar as a focal point
Identifying areas requiring improvement as well as performing installation, configuration, operations, maintenance, problem resolution and technology development activities
Focusing on preserving enough number of laptops for new users thereby delivering the software support o according to the GE Software guidelines
Installing, administering, and maintaining various software and hardware devices in networked environment
Delivering the forecast report for Dell Vendor regarding assets for every 3 months
Designing plans and ensuring scheduled or unscheduled backups as per the plan, analyzing and identifying potential issues with computer systems
Providing Tele presence and video conferencing support to GE meetings
Engaged in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
Delivering support to all kind of McAfee encryption issues to GE users along with Cisco and Avaya network phones
Addressing queries regarding the information system or software and extending onsite support to the clients, also maintaining directory including security domains, user profiles and other resources on the network
Steered the network and cabling projects for all GE sits in Qatar, managed laptop buffer stock for GE Qatar
Gained knowledge on
a. Internet, VPN circuits in different GE premises across Qatar
b. Installing & configuring GE laptops with GE images for Windows 7 and Windows 10.
Giving desktop support to 1000+ users in HO and also support off-shore and on-shore rigs remotely.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Perform and/or oversee software and application development, installation, and upgrades.
Plan and implement backup and disaster recovery plans.
Configuring outlook for new users, PST backups and implemented Exchange-Vault on user outlook profiles.
Complete desktop support to all users remotely, physically or on phone.
Configuring and troubleshooting all network printers, scanners and photo copier machines.
I have more than 4years professional experiance in IT support. Troubleshoot all the types of Hardware and Software problems, including IBM Warranty calls.
Course Completed: MBA in Infrastructure Management
I have completed my graduation in BSc Computer Science from university of calicut.
Plus 2 Computer Science