Nikhil Balla

An accomplished and dedicated team player, I am a highly motivated, ambitious and creative individual with a noted excellent work ethic on own initiative or as part of a team.

With proven excellent Relationship Management, Communication, Sales & Negotiation and Analytical skills, I work well in fast pace environments and thrive / demonstrate excellent strength under pressure whilst committing to creating, building and maintaining strong relationships.
Relationship Building.
Portfolio Management.
Increasing AUM & Liabilities.
Wealth Management & Financial Planning.
Client Acquisition, Negotiation & Influencing.
Sales Planning & CRM Maintenance.
Financial, Regulatory controls, Products & practices.
Achievements
Excellence Award - Oct 2016.
Best Relationship Manager - Aug 2017.
Best Relationship Manager - Investments & Retail Business - Nov 2017.

Job Responsibilities
 Job Involved Customer Relationship Management.
 Job Involved Portfolio Management
 Job involved Risk Analysis & Management
 Job Involved Develop, Mentor and lead Team members
 Job Involved People & Performance management
 Job Involved CSAT & NPS Management
Achievements
 Service Excellence Award - Best Team Jan 2015
 Service Excellence Award - Best Team for Quarter 4 \[2014\]
 Service Champ for May 2012 & June 2012.
 The Value Creation Champ for the Year 2013.
 Leap season III (Leadership Excellence Acceleration Program for Leaders).

Aug 2008 - April 2009 as a Team Leader with Global Respondez Bpo Pvt. Ltd. (UK Operations).
Job profile
 Job involved managing a Pilot B2B Vertical for a UK sales Process \[TEXACO CARD\].
 Job involved ensuring continuous interaction with Client to improve Productivity and service levels
 Job involved mapping client’s requirements and implementing processes in line with guidelines.
 Job involved coordinating with support functions viz. Quality, Training, Technology, Compliance and HR
 Job involved conducting continuous audits to ensure compliance and sound functioning of the process.
 Job involved weekly, fortnightly and monthly review and appraisals.
 Job involved mentoring and monitoring the performance of team members.
Achievements
 Increased lead to contact conversion by 40% by sourcing leads from alternate sources.
 Increased Contact to application conversion by 20% thereby increasing profitability and productivityJob Responsibilities
 Job involved managing a B2B Vertical for a UK sales Process.
 Job involved driving productivity in terms of KPI’s within agreed SLA’s adhering to quality.
 Job involved maintaining & analyzing MIS Report’s to understand overall Performance trends.
 Job involved Recruiting, Mentoring and Retaining employees.
Achievements
 Increased lead to contact conversion by 40% by sourcing leads from alternate sources.
 Increased Contact to application conversion by 20% thereby increasing profitability and productivity

Sept 2006 - April 2008 as a Deputy Manager (US Banking Process) with Adventity Bpo India Pvt. Ltd.
Job profile
 Job involved working for a Mortgage Banking Process with H.O based in Houston, Texas.
 Job involved managing a team of Cluster Manager’s, Assistant Manager’s & Senior Executives.
 Job involved maintaining an upward trend on lead to application & application to closure conversion.
 Job Involved researching new states for market penetration & Business generation.
 Job involved maintaining & exploring business relations with Investor’s, Realtors, Appraiser’s & Title Co.’s.
Achievements
 Implementation of pilot process for lead generation ( Mortgage ) that made center cost effective
 Increased loan origination by 50 % by being cost effective and re-churning existing lead database.

Job Responsibilities
 Job involved working for captive U.K Telecom Process in Customer service, Billing & Collections.
 Job involved mentoring & coaching the team.
 Job involved handling briefing and debriefing.
 Job involved taking escalation calls and managing customer expectations.
 Job involved Quality Monitoring, providing constructive feedback & further monitoring progress.
 Job involved preparing MIS Reports
Achievements
 Champ of the Quarter 1 - 2005
 Champ of the Quarter 2 - 2005
 Streamlined OJT by created an OJT Module to reduce learning curve and thereby increasing productivity.