Senior Associate Operations
Zomato
Total years of experience :11 years, 6 Months
Responsibilities:
-Being the one point contact for the Sales Managers for all processes related to banners and invoicing
-Managing and implementing the standard process for on boarding an advertising client
-Mentor and train Associates, and help them improve their skills
-Handle special data analysis projects from time to time (to support senior management decision making)
-Manage critical cases which have higher degree of complexity in terms of client servicing
-Raising and approving invoices for clients
-Activation & Deactivation of advertisement banners on the website
-Analyze campaign performance for each client and generate client reports Work in close coordination with the Finance, Sales & Tech teams
Main accomplishments:
-Delivered sales presentations to companies, resulting in increased corporate memberships.
-Utilized clarity, humor, welldefined goals, and a positive work ethic to establish a spirited organizational culture throughout the company.
-Create graphics for the campaigns being advertised.
Responsibilities:
-Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
-Ensure that representatives have sufficient quantities of sales support material for their sales calls.
-Maintain sales records as a basis for reports to the senior management team.
-Contact customers and prospects to arrange appointments or make follow-up calls.
-Collaboration with other departments.
Main accomplishments:
-Recognition and special mention for timely and efficient performance of daily administrative tasks.
-Achieved target of increasing the number of prospects for each trade lane.
-Optimized sales by collecting and analyzing information.
-Successful in systematically organizing Agent Visits.
-QHSE representative for the department.
Responsibilities:
-Undertaking ethnographic research conducting qualitative or quantitative surveys, which may involve field, Interview or focus group assessments.
-Analyzing and interpreting data to identify patterns and solutions, including surveys and focus group transcripts.
-Meeting and liaising with clients to negotiate and agree research projects.
-Briefing interviewers and researchers.
-Using statistical software to manage and organize information.
Main accomplishments:
-Completed given projects on time with clarity and perfection.
-Undertook projects for Telecommunication sector & Hospitality sector.
Responsibilities:
-Maintain an accurate and current database.
-Answer calls professionally to provide information regarding the inquiries
-Keep records of customer interactions and transactions.
-Recording details of inquiries, complaints, and comments, as well as actions taken.
-Follow up to ensure that appropriate actions were taken on customers' requests.
Main accomplishments:
-Handled customers and agents worldwide.
-Timely assistance provided by resolving customer queries appropriately.
Responsibilities:
-Conducted surveys on buyers and analyzed collected data in terms of customer buying behaviors and opinions valuable to clients.
-Conveyed gathered results using spreadsheets to the clients.
-Prepared illustrative tables/charts on MS Excel.
Main accomplishments:
-Exceeded target number of surveys to be conducted.