Nikolai Kushin

• Sales Director: Effectuated a considerable transformation in the commercial landscape of
Dubai a mere three months post-relocation from the United Kingdom, exemplifying exceptional
strategic acumen and effective leadership within a highly competitive market.
• Excellence in Talent Acquisition: Successfully recruited a distinguished Secondary Sales
Team Leader possessing an extensive thirty years of experience within the Dubai secondary
market, thus significantly enhancing our competitive advantage.
• International Team Diversification: Integrated a French Off-Plan Team Leader into our
operational framework and assembled a heterogenous team of agents proficient in advanced
English, French, Arabic, Russian, Persian, Hindi, Lithuanian, and Portuguese, thereby markedly
broadening our global outreach.
• Telesales Function Expansion: Initiated the establishment of two pivotal telesales roles
aimed at augmenting data acquisition and client engagement, resulting in improved operational
efficiencies.
• Career Development Framework: Established clearly delineated career pathways for sales
professionals, thus fostering ambition and dedication within the team.
• Collaborative Interdepartmental Leadership: Fostered close collaboration with the
Marketing and Human Resources departments to enhance visibility and optimize resource
allocation, thereby facilitating cohesive operational dynamics.
• Advanced CRM Solutions Implementation: Spearheaded the implementation of Jupix
CRM, which streamlined operations and substantially bolstered efficiency across all departments.
• Meticulous Lead Assessment and Support: Conducted rigorous daily assessments of leads
to enhance conversion rates through bespoke support and coaching.
• Client Engagement and Relationship Development: Conducted regular virtual meetings via
Zoom with our international clientele to cultivate relationships and enhance overall client
satisfaction.
• Market Insights Dissemination: Provided weekly updates on new property launches,
ensuring the team remained well-informed and poised to capitalize on market opportunities.
• Website Enhancements Advisory: Rendered comprehensive recommendations for
improvements to our website, thereby enhancing user Client Relationship Management Expertise: Sophisticated Negotiation and Closing Techniques: Performance Metrics Establishment: Indicators
(KPIs)
• Motivational Leadership Approach:
• Systematic Follow-Up Protocol Development:
• Advanced Account Optimization

• Business Foundation Establishment: Assisted in laying the foundational groundwork for
start-ups by meticulously delineating their mission, vision, and values, thereby ensuring robust
alignment for prospective growth within the secondary sales and lettings domain.
Business Structure Design: Developed organisational frameworks that optimise operational
efficiency, expressly delineating roles and responsibilities pertinent to secondary sales, lettings
management, and holiday rentals to enhance collaborative efforts within the entrepreneurial
milieu.
• Business Model Development: Facilitated the formulation of innovative business models
uniquely tailored to address the specific exigencies of clients within the secondary sales and
lettings sectors. This includes the provision of management services for holiday rentals, thereby
ensuring adherence to prevailing industry standards.
Business Development Department Foundation: Established a comprehensive foundation for a
business development department aimed at propelling growth in secondary sales and lettings
through strategic partnerships, effective market positioning, and targeted client acquisition
strategies.
Market Research Analysis: Conducted exhaustive market research to elucidate trends and
uncover opportunities within the secondary sales and lettings landscape, encompassing holiday
homes and Airbnb properties, thus informing strategic decision-making for nascent enterprises.
Tools Development: Identified and deployed essential tools meticulously tailored to streamline
diverse business processes associated with secondary sales and lettings, which include data
analytics software, marketing platforms, and property management solutions.
• Solutions Customisation: Delivered bespoke solutions designed to tackle the distinctive
challenges inherent to secondary sales, lettings management, and holiday rentals, thereby
enhancing operational efficiency and elevating client satisfaction.
Business Strategy Formulation: Crafted comprehensive business strategies articulating clear
objectives and actionable plans for success within secondary sales, lettings management, and
holiday home rentals, equipping start-ups to adeptly navigate market challenges.
Advanced Project Management Solution: Implemented sophisticated project management
methodologies to facilitate effective planning, execution, and monitoring of projects related to
secondary sales, lettings, and holiday rental management.
• Organisational Chart Creation: Developed organisational charts that visually represent the
internal structure of enterprises, fostering an enhanced understanding of team dynamics and
reporting relationships within the spheres of secondary sales, lettings, and holiday rentals.
CRM Development: Designed and instituted a bespoke Customer Relationship Management
(CRM) system intended to streamline client interactions, augment data management practices,
and significantly enhance overall service delivery across secondary sales, lettings, and holiday
home management.
• Operational Strategy Implementation: Formulated and executed operational strategies that
significantly bolster efficiency and effectiveness within the start-up arena, with a pronounced
focus on secondary sales, lettings, and the management of holiday properties, thus promoting
sustainable growth.
• Training Programme Design: Developed and delivered comprehensive training
programmes emphasising sales techniques, client management, and operational best practices
pertinent to secondary sales and lettings, thereby equipping teams with essential competencies
for market success.
• Financial Planning Guidance: Provided expert advisory services in financial planning,
encompassing budgeting and cash flow management, thus empowering start-ups to achieve
fiscal prudence and stability, particularly in the spheres of secondary sales, lettings, and holiday
rentals.

• Managing Director & Strategic Portfolio Management: As the founding Managing
Director, I played an instrumental role in navigating the company from its conception to its
current standing, expertly overseeing a distinguished portfolio of over 240 holiday rental
properties I exercised unparalleled operational management across finance, accounts, and
comprehensive guest services, steadfastly committing to maximising property occupancy rates
while delivering extraordinary guest experiences that encourage loyalty and repeat business
• Strategic Financial Planning and Management: I provided insightful leadership in
establishing