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Nina Krizelle De Vera, admin assistant/ receptionist

Nina Krizelle De Vera

admin assistant/ receptionist ·the fix beauty lounge

United Arab Emirates

Diploma, nurse

Work experience

Total years of experience: 11 years, 3 months

admin assistant/ receptionist

April 2021 - Present

the fix beauty lounge

Abu Dhabi, United Arab Emirates

April 2021 - Present

● Answering phone calls and queries from the clients
● Knowledgeable in internal business management system; such as booking appointment, internal auditing, store keeping thru FRESHA APPS.
● Supervising the café barista inside the saloon.
● Responsible for checking of tools, equipment and supplies are available.
● Maintaining standard house keeping in the store.
● Responsible dealing with customer complaints.

Company industry:
Business Support Services
Job role:
Beauty and Fashion

server/ host /cashier /barista

September 2017 - September 2019

mama fus

United Arab Emirates

September 2017 - September 2019

Greet guests and make them feel comfortable.
Prepare or serve hot and cold Beverages, such as coffee, espresso drinks, Blended coffees and teas.
Clean or sanitize work areas, Utensils or equipment.
Clean service or seating areas.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Describe menu items to customers or suggest products that might appeal to them.
Order, receive, or stock supplies or retail products.
Receive and process customer payments.
Serve prepared foods, such as muffins, biscotti, or bagels.
Stock customer service stations with paper products or beverage preparation items.
Create signs to advertise store products or events.
Wrap, label, or date food items for sale.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Waitress, barista

November 2015 - August 2017

La Brioche

Abu Dhabi, United Arab Emirates

November 2015 - August 2017

 Well motivate in dealing with local and foreign customer.
 Perform general housekeeping of surrounding and utensil for guest food safety and convenience.
 Specialized in making good espresso, cappuccino, latte, café mocha, machiato for hot serving.
 Able to combine special drinks for customer special order like; mocktails, frappes, milkshakes, fresh juices for cold beverages.
 Capable of serving at least 10 - 15 fine dining table, depending in the volume of guest.
 Knowledgeable in serving and taking order by means of good hospitality procedure.
 Know how to use Espresso Machine, Coffee Grinder.
 Have full back ground on menus, recipes and ingredient identification of product content for customer awareness and food sensitivity.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Waitress

October 2014 - October 2015

Coffee in Time Cafe

Abu Dhabi, United Arab Emirates

October 2014 - October 2015

• Great guests and make them feel comfortable.
• Prepare the set up for the function.
• Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

waitress

March 2014 - September 2014

snackway cafeteria

Abu Dhabi, United Arab Emirates

March 2014 - September 2014

• Great guests and make them feel comfortable.
• Check-in with guests to ensure that everything is going well.
• Inform guests of daily specials.
• Write guests food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Assistant Sales Staff

August 2013 - January 2014

Halwa and Gahwa

Abu Dhabi, United Arab Emirates

August 2013 - January 2014

Job Descriptions:
• Checking products for quality on the production and removing defective items.
• Confectionary packing as per instructions.
• Re-stock shelves implementing a stock rotation system.

Company industry:
Sales Outsourcing
Job role:
Sales

Education

infinity studies

June 2023

June 2023

Diploma, nurse

United Arab Emirates

M.S. Enverga University Foundation Inc.

April 2006

April 2006

Diploma, Associate in Hotel and Restaurant Management

Philippines

Skills

Caregiving
Expert
Caregiving
Expert
Nursing
Expert
Nursing
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
computer literate
Intermediate
computer literate
Intermediate
customer service
Intermediate
customer service
Intermediate
barista
Intermediate
barista
Intermediate
nursing
Intermediate
nursing
Intermediate
Baking
Expert
Baking
Expert
waiter
Expert
waiter
Expert
Barista
Expert
Barista
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Training
Microfidelio Front Office Training
M.S. Enverga University Foundation Inc.
Dec 2004

Hobbies and interests

singing

school choir awarded best in music