Business Process Owner
Maersk Line
Total years of experience :24 years, 11 Months
Snapshot: \nA competent professional with more than twelve years of work experience in, Business Analysis, Enterprise Architecture, Business Process Management, Sales, Pre-sales, & Operations in domains/functions viz., IT, Finance, Telecommunications, and ITES. \n \nOBJECTIVE: \nSeeking a senior profile which can utilize my inherent strengths; capitalize on my extensive professional expertise and my continuous knowledge enhancement efforts. \n \nSUMMARY: \n• Good exposure of working on Transformational Projects, Business Process Management, Business Analysis and Enterprise Architecture. \n• A CBAP (2013) and an ITIL Foundation certified professional. \n• Well versed with methodologies, business frameworks, & tools such as, BABoK Ver 2.0, TOGAF, SDLC, APQC, ITIL, eTOM (T2R, L2C), Lean, Six Sigma, ARIS, Metastorm Provision and Visio. \n• Exposure to Pre-sales & Sales activities like, pre-RFP work, Due Diligence, Proposal Making, preparation of Statement Of Work, etc \n• Possess extensive Process and Customer Management expertise and people management skills gained through working with the industry leaders. \n• A proficient problem-solver who appreciates business & technical perspectives to develop workable solutions and creates project deliverables in a timely manner. \n• Excellent at Leadership roles. Skilled at identifying training needs and conducting the required trainings, providing functional support and direction to the team members. \n• A co-faculty for the IIBA accredited CBAP workshops. \n \n \nA) Senior Functional Consultant with the Business Transformation Unit, KPIT Cummins Infosystems Limited, Pune, March 10 - Till date \n \n• Working as a Business Analyst & a BPM Consultant for the allocated projects. \n• Working on creating frameworks for our new offerings/solutions in the area of IT Service Management, Business Process Management and Enterprise Architecture initiatives. \n• One of the initiator and a participant of an Enterprise Architecture Study Circle in KPIT which organize sessions or various aspects of Enterprise Architecture; we also buddy up with fellow Solution & Enterprise Architects to assists them on live projects. \n• Participating in the pre-sales activities. \n• Participating in knowledge management activities. \n• Assisting with activities such as, profile screening, interviewing prospective hires, designing training material, new hire training, etc. \n \nProject I - Order Management Transformation \nType - IT / Software Business Transformation \nClient - Hewlett Packard \nRole - Business Analyst \nLocation - Sunnyvale, San Francisco \nDuration - Jun 2013 to Current \nDescription - It is an IT Transformation program where across various process areas in Order Management we are working on harmonizing business processes to improve & reduce waste, drive efficiencies, to reduce time to market, and aligning to Best Practices. \n \n• Elicitation, Business Requirement Management, Process Analysis, and Communication. \n• Working with the work-stream and the IT in workshop mode for initial assessment of the Business Requirements, and the business processes. \n• Working on business requirements and getting them signed-off from work-stream and IT. \n• Designing of the high level To-Be business processes and tracing them to the business requirements and KPIs. \n• Modeling process workflows showing relevant system interaction and creating end to end alignment with the pan-organization business processes. \n• Process design should be aligned to the industry/function, technology, best practices. \n• Delivering the deliverables at the end of the analysis phase & hand over the requirements to IT for development and testing.
Project II - ERP Implementation (Finance) \nType - IT Asset Reduction \nClient - Hewlett Packard \nRole - Business Process Reengineering Lead \nLocation - Global \nDuration - May 2010 to Nov 2012 \nDescription - An IT transformation programme where across various functions an ERP system was implemented in the Order Management space and business processes were harmonised to improve & reduce the number of business processes, drive efficiencies and to reduce IT assets. \n \n• Elicitation, Requirement Analysis, Requirement Management and Communication. \n• Working with the Domain Architect (Finance) for refining the Business Capabilities and the high-level business requirements. \n• Detailing out functional requirements and getting them signed-off from work-stream and IT. \n• Designing of the To-Be business processes and tracing them to the business requirements. \n• Creating Master Functionality List for making Business Validation Test Cases. \n• Assisting in Business Validation testing. \n• Providing Go-Live support to work-stream. \n• Creating training documentation and project documentation. \n \nProject III - Service Delivery Architecture - Finance \nType - Business Architecture, IT Strategy \nClient - Hewlett Packard \nRole - Domain Engineer \nLocation - Global \nDuration - May 2010 to Nov 2012 \nDescription - Driving E2E integrated and converged pan-organization Business Architecture for customer support by collaborating with SDA business domains and IT. \n• Contributed to the Service Delivery Architecture & IT Strategy Roadmap during the SDA annual meetings (Pune 2010 & Palo Alto 2011) \n• Attended product selection meetings during the F2F. \n• Assisted the Domain Architect in strategy alignment in Business Architecture & Business Processes by adopting TOGAF 8.1 architecture development methodology. \n• Managing Business Capabilities & Business Requirements for SDA projects in compliance with HP methodologies & best practices. \n• Managing the Architectural Change Management Process & Governance for Finance. \n• Managing Business Process and Business Requirements and standards. \n \nProject IV - APQC Harmonization \nType - Business Benchmarking \nClient - Hewlett Packard \nRole - Business Process Engineer \nLocation - Global \nDuration - May 2010 to Jan 2011 \nDescription - A pan-organization initiative to develop a process framework based upon APQC’s \n Process Classification Framework (PCF) \n• Understanding APQC’s crossindustry Process Classification Framework. \n• Aligning HPs end-to-end business processes to the processes from APQC framework. \n• Creating SIPOCs for the aligned processes. \n• Recocile linkages with another SIPOCs so as to create an end-to-end process framework. \n \n \nAchievements: \n• Received ‘Delighted Customer’ award for my contribution towards this engagement at KPIT.
Project I - Project Harmony (Finance) \nType - Business Transformation \nClient - Mahindra & Mahindra (Corporate IT) \nRole - Consultant & Group Lead \nDuration - Feb 09 to Jan 10 \nDescription - Business transformation project to implement SAP, Business Process Harmonisation across the whole Mahindra Group to drive efficiencies, and improve time to market. \n• Actively participate in the Process Selection & the As-Is Process Mapping workshops. \n• Assist Business Process Owners & Working Group members in populating RACI templates. \n• Consolidate all the mapped As-Is processes from various sectors. \n• Actively participate in the To-Be Design workshops. \n• Interact with user groups to capture & understand the mapped Finance processes. \n• Identify gaps in the processes mapped in the RACI templates. \n• Suggest process improvement opportunities on the basis of the Best Practices in finance. \n• Design end-to-end process models and its components in ARIS across multiple levels (VACD, EPC, etc.). \n• Design, implement & maintain project documentation.
Project II - Business Process Improvement for the FFS Programme
Type - Business Transformation
Client - BTGS, British Telecom, UK
Role - Process Designer
Duration - Jun 06 to Dec 08
Description - Process improvement and Process Design in the Lead to Cash & Trouble to Resolve process area
• As a member of a Design Team understand the standard e2e process design and the tools, systems & roles associated for Service Assurance & Service Delivery architecture.
• Interact with user group to capture & analyze the process.
• Design process component models (VACD, EPC) in ARIS.
• Analyze existing processes and identify opportunities for improvement.
• Managing changes for the existing Service Assurance process models & Work Instructions (WI) as per changes in service design in compliance with the ITIL framework.
• Worked on Operations User Manual for training the personnel supporting the global iVPN customers.
C) Team Lead, Wipro BPO, Ltd., Pune, January 2004 - June 2006
• Recorded and maintained a track on performance of the team and the SME.
• Developed performance action plans and identified training needs.
• Identified the best practices and implemented them.
• Conducted the induction training of new trainees on the production floor.
• Selected as a Floor Induction Team (FIT) supervisor in the AT&T wireless process.
• Contributed to the development of SOPs for, Performance Assessment & Performance Manual.
• Successfully completed the LEAN project on 'Standardization of Display Standards',
• Was part of the operation floor which received 100% Client Satisfaction Survey, only one amongst all the third party vendors of AT&T Wireless globally.
D) Customer Service Executive, Tata Teleservices, Ltd., Pune, Jun 2001 - Jan 2004
• One of the major contributors during the CDMA launch.
o Efficiently shouldered the responsibility of the new CDMA operations as a shift supervisor.
o Imparted process & technical training to the new inducted team members.
• As a supervisor maintained call center benchmarks for the shift.
• Was the first Corporate Relationship Executive for TTMLs Corporate customers.
• Was entrusted with programming & activation of Tata's first CDMA mobile in Maharashtra.
• Was selected as a functional Team Leader within the first six months of joining the company.
Medical Representative, Glaxo India Ltd., Aurangabad, 1999 - 2000
• Post Graduate Certificate in Management, IIM-K, 2007 - 2009
• Bachelor of Science (Chemistry), North Maharashtra University - 1998
