Strategy and Business Performance Manager–Vezeeta
Vezeeta
Total years of experience :14 years, 3 Months
- Analyzing and evaluating potential mergers and acquisitions in Pakistan, KSA, & Egypt
- Identifying and setting the Company's strategic KPIs and performance management process.
- Managing the weekly Company performance reviews.
- Company’s unit economics performance reviews.
- Manage the Company's strategic projects; helping the Company move from growth to profitability (Expansions & Cost optimization).
Finance projects and responsibilities: Travel: ~ 30%
Manage the E2E bottom-up planning process for the group operational expenses, CAPEX additions, cost-saving projects, and the competitive price list of all the logistics services provided.
Coordinate & assist the operations team with the annual business planning cycle and building the bottom-up budget.
Setting a standard JUMIA Services CAPEX management & planning process
Established a standard monthly OPEX report production procedures across Countries.
Setting SOPs for standard costs mapping, Cost approval & fulfillment revenue booking, and controlling their compliance with global guidelines.
Help budget owners build an accurate & cost-efficient plan and match their bottom-up proposed with the top-down cascaded by BoD through adequate guidance of possible gaps & efficiency improvements.
Track and control the operational transactions booking and mapping compliance with the financial guidelines.
Plan, develop & manage a cost optimization PMO that tracks & helps HoDs achieve their country savings and improvements planned.
Provide a directive cost analysis & representation for the Management about the fulfillment costs and their deviation against plan and historical trends.
Contributed to the IFRS-16 integration for JUMIA Services & building of a new chart of accounts with the central FP&A.
Align and communicate the final business plan to all respective stakeholders for approval.
Established a service price planning tool and the bridge which injects the outcome into the Company’s PnL on Anaplan.
Define, implement, and produce a suite of reports and analyses that provide Executives with relevant information about operations performance and expenditures against budget with the end of month projections.
Established a service level tracking tool that monitoring JS day-to-day actual volumes and costs with the projected deviations per service against the plan.
Operations performance projects and responsibilities:
Initiate, improve, execute & control an E2E unified escalation process & communication flow bet. Service request, CXP, VXP & internal operations Via Salesforce which better served our internal performance to meet the business SLA.
Working closely with senior Management specifying standardized KPIs across Countries for 20 different functions.
Establish & manage the Countries business performance reviews against plans with the Regional SVP.
MBR improvement to cover Countries cost Analysis, routines compliance & business insights on all KPIs along with flagging possible dips, root causes, and key improvement areas.
Weekly monitor of Countries’ operations performance and processes compliance.
Provide comprehensive functional updates to the BOD with key insights, flags, and challenges.
Daily volumes tracking and forecasting possible deviations from the commercial plan.
Create an up-to-date view of E2E SLA and live analytics per function against plan and trends to support the Executives achieve the strategic objectives.
Queue monitor and identification of possible bottlenecks of logistics processes and liaise with the owners to ensure efficient performance.
Creating the Operators handbook; a handy & unified guidebook for day-to-day operational processes.
Work closely with HR & dept. heads to maintain an up-to-date employee records & incentive schemes.
Support the management in the preparation of submissions as required.
Others- Leadership:
2018 & 2020 SVP/COO/CEO Operations workshop planning and management - best practice.
Member of JUMP - Jumia Management program and Leadership
Member of Jumia Certified Trainer program (JCT)
- Tracking Agents’ daily performance.
- Monthly calculation of various types of commissions and finance for 700+ Agents
- Analyzing the performance of various insurance policies in the market
- Providing multiple Analyses and trackers for our agencies and their performance in the market
- Planning of annual budget figures in coordination with department heads and finance
- Documenting business processes and workflows and their relationships with Org. software solutions.
- Partnering with business users to fully surface their requirements; conducting interviews with key stakeholders and presenting the results.
- Assisting business users, PMs and IT leadership in optimizing the scope, benefits and risks of proposed projects; help manage expectations of users and management.
- Prepare various analytical reports of field force key performance indicator Vs. their achievements
- Creating and reviewing manuals, procedures, and related documentation for sake of leaning workflow processes
- Assist in setting various business cases
- Active member of Diversity and Inclusion Committee for 1 year.
Monitoring & analyzing weekly Sell In - Sell Thru and Sell out for our various SKU’s.
Monitoring and analyzing daily activation and conducting an annual EDS.
Providing analysis to Marketing and Sales team during the weekly Go-to-Market meetings
Issuing multiple scorecards, dashboards & reports for the market performance and sales trends
Working with the team on multiple sales and retail projects (loyalty programs, sellout visibility, KIDI)
Monitoring distributors' weekly sales and data quality assurance as well as their stocks
Measuring and validating partners' quarter achievements and incentives
Managing petty cash of the branches
good comand of SAP
Bank reconciliation
Accounts recon.
and others