Train attendant
Automated people mover Dubai international Airport
Total years of experience :19 years, 6 Months
Driving the Train Manually during emergencies
Handling technical stuffs during train preparation and emergencies
Providing Customer service to the daily Airport passengers
Train evacuations during emergencies
Make sure the status and the safety of the Trains
Coordination with the operation control center and the airport service staff
Information about Dubai Metro.
Safety Critical Activities
Handling customer complaints
Answering customer inquiries on locations, tickets, Nol cards, refunds, and Tourist information etc…..
Crowd Controls during, Special Events, Train Disruption’s (such as New Year’s Eve, Festivals)
Emergency Evacuations during Emergency situation inside the trains and stations.
Safety Critical Communications using Tetra Radio
Assisting injured and Disabled passengers
Handling Daily Cash collections and Revenue work
CCTV monitoring
Station Inspections
Handling and reporting Faults
Co-coordinating With sales and service Team
Co-coordinating With Customers
Attending meetings
Give suggestion to the management on future requirements
Identifying new sales opportunities
Process implementations, Process Changes and decision makings
Handling customer complaints
Co-coordinating with Team and Attending meetings
Conducting Accuracy Audits to SSU Frontline Operation/SBU’S/Contact centre and overall customer service division based on customer satisfaction
Conducting Incentive Evolution
Conducting Accuracy Audits Installation and Modifications
Identify the Accuracy of the installation Staffs
Conducting Audits on evaluated calls by QA teams in contact center and customer service
/monitoring over the Counter Transactions to identify the quality And accuracy of the service
Need to check all the supervisors in contact center who are maintain the records and conducting them day to day activities as per the ISO and CSQS standards
Give suggestion to the management on future requirements Identify the issues which need to shorted in overall customer service department and submitting the reports to the management
Making and submitting the monthly Audit and unit reports to the management
Handling business partner’s customer inquiries and sales over the phone ( Tele sales )
Serving the customers over the phone
Solving customer complaints over the phone
Process implementations, Process Changes and decision makings
Give suggestion to the management on future requirements
Attending meetings
Making and submitting the team report to the supervisor
Handling Customer inquiries
Conducting Customer Visit
Handling Sales inquiries
Conducting Sales and achieving monthly targets
Responsible for the Branches During Promotions
Handling all branch sales reports And Financial Reports
Successfully completed
