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Nishanth Ajith, OPERATIONS MANAGER

Nishanth Ajith

OPERATIONS MANAGER·DTEK.AI

United Arab Emirates

Bachelor's degree, Electronics And Communication Engineering

Work experience

Total years of experience: 9 years, 11 months

OPERATIONS MANAGER

April 2024 - Present

DTEK.AI

Dubai, United Arab Emirates

April 2024 - Present

• AI Smart-Checkout Systems: Own the end-to-end delivery of AI
powered smart checkout solutions, including stakeholder and client
management, system integration, test strategy execution, team
leadership, and maintenance of comprehensive performance datasets
to support validation, optimization, and long-term benchmarking.
• Site Surveys & Deployment: Conduct comprehensive site visits to
evaluate deployment areas and technical requirements; prepare
detailed reports and coordinate with clients to ensure all
infrastructure needs are met.
• Led the end-to-end deployment: Swift Deployment Smart
Checkout kiosks, ensuring seamless hardware and software
integration at client sites.
• Strategic Data Management: Create and implement data strategies
to improve data quality, access, and security, supporting ML model
testing and validation.
• Assortment & Data Integrity: Manage product categorization and
assortments while maintaining accurate and reliable data through
regular audits.
• Data Library Maintenance: Oversee large-scale image capture and
data entry to keep the product library updated and accurate for AI
recognition.
• Process Optimization: Review data workflows to identify issues
and improve processes for better efficiency.
• Team Leadership & Mentorship: Lead and train data teams to
improve technical skills and overall productivity.
• Efficiency Collaboration: Work closely with retail and cross
functional teams to improve workflows and enhance the customer
experience.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Management

COUNTRY OPERATIONS MANAGER

February 2022 - March 2024

OMAN

Muscat, Oman

February 2022 - March 2024

• Executive Leadership: Reported directly to the CEO and Co
founder while managing a cross-functional team of 25+ staff
members.
• Market Launch: Played a key role as a core member of the Oman
Market Launch Team, supporting successful market entry through
operational readiness and cross-functional coordination.
• Talent Acquisition: Building the team from the ground up by hiring
and training new employees to align with company culture for both
Sales team and operations team/customer service team.
• Target Management: Set monthly targets in accordance with the
companys strategic goals and ensured consistent completion.
• Performance Coaching: Monitored team performance, addressed
issues, and facilitated additional training to motivate subordinates.
• Operations & Relationship: Handled day-to-day activities,
including visiting clients, building relationships, and resolving
complaints.
• Inventory Control: Managed hardware inventory to ensure
seamless operational flow.
• Strategic Alignment: Collaborated with Sales, Marketing, and
Product teams to align customer feedback with business objectives.
• Onboarding & Support: Oversaw customer onboarding and
training, ensuring successful product adoption and rapid resolution
of technical issues.
• Data Analysis: Leveraged customer feedback data to identify trends
and drive product improvements

Company industry:
Oil & Gas
Job role:
Management

HEAD OF OPERATIONS

July 2021 - January 2022

DMCC(Dubai-UAE)

Dubai, United Arab Emirates

July 2021 - January 2022

• Regional Oversight: Accountable for the overall performance of
the Northern Emirates, reporting directly to the executive team.
• Strategic Execution: Implemented monthly targets and monitored
team output to align with corporate strategy.
• Talent Onboarding: Managed the hiring and training of new
personnel, introducing them to internal processes and company
culture.
• Data-Driven Leadership: Monitor and elevate team productivity
by utilizing ERP analytics to identify performance bottlenecks,
implementing targeted training programs that improved overall
regional efficiency.

Company industry:
Oil & Gas
Job role:
Management

LEAD RELATIONSHIP MANAGER–

April 2021 - June 2021

Dukkantek DMCC(Dubai-UAE)

Dubai, United Arab Emirates

April 2021 - June 2021

• Agile Coordination: Responsible for weekly leadership
meetings and preparing agendas to align Dubai and Northern
Emirate performance.
• Team Support: Addressed performance issues within
subordinate teams and facilitated necessary training
interventions.
• Key Account Management: Maintained a hands-on presence
in daily operations, including on-site merchant visits, high
level conflict resolution, and the cultivation of long-term
strategic partnerships.

Company industry:
IT Services
Job role:
Accounting and Auditing

TRADE CONSULTANT

December 2020 - March 2021

Dukkantek DMCC(Dubai-UAE)

Dubai, United Arab Emirates

December 2020 - March 2021

• Technical Training: Managed sales and after-sales support,
including POS machine installation and client training.
• Client Insights: Maintained regular client visits to provide feature
updates and gather business feedback.

Company industry:
IT Services
Job role:
Sales

CO-FOUNDER & CHIEF COMMUNICATION OFFICER

August 2015 - December 2019

Sahyadri EDU Dreamers R&D Pvt Ltd

Mangalore, India

August 2015 - December 2019

• and DTLabz.
• Mentorship: Motivated students to develop social innovation projects,
leading to the establishment of several student-led companies.
• Instructional Design: Direct the Hands-On lab initiatives,
ensuring engineering students achieve technical proficiency through
balanced theory and experimental practice.

Company industry:
Marketing
Job role:
7629

Education

Visvesvaraya Technological University

January 2015

January 2015

Bachelor's degree, Electronics And Communication Engineering

India

GPA (percentage): 67%

GPA (percentage): 67%

Skills

BUDGETING
Intermediate
BUDGETING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CARING NATURE
Intermediate
CARING NATURE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate

Languages

English
Expert
Hindi
Intermediate
Kannada
Beginner

Training and Certifications

Certifications
Valid UAE Driving License

Hobbies

  • Cricket