NITHIN MOORTHY MUTHUKURUSSI AJAYKUMAR

1. SERVICE ADVISOR at THARAYIL AUTOMOBILES PVT LTD. (TBG HYUNDAI) Which is an Authorized car dealers in Malappuram, Kerala. The firm abides all the terms and condition of HYUNDAI MOTORS INDIA LTD.
JOB DURATION: 8 months
PERIOD: 11/06/2013 TO 28/02/2014
RESPONSIBILITIES:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.


Extra Curricular Activities and Achievements:
• District and school champion in shot put
• Chosen as Sports Captain and School Leader
• Sports champion in school level
• Core Committee member of the Motor show conducted by the college named "MOTO EXPO" at Palakkad, Kerala