PATIENT ADMIN
MEDICLINIC CITY HOSPITAL
Total years of experience :25 years, 10 Months
•Answering inbound calls and transferring them to concerned departments
• Assisting patients setting appointments with Doctors
• Answering patients’ inquiries regarding different services provided by the hospital
• Following up with patients via emails and phone regarding appointments and different offers provided by the hospital
• Making out-bound calls insuring customer satisfaction.
• Pleasing personality and well mannered
• Hard worker and adjust to work long shift/hours to fulfill the job commitments
• Experience in both reception and billing in a hospital setting
• Experience in inpatient billing process is a plus
• Previous experience in healthcare industry and customer relations
• Familiarity with UAE and International Medical Insurance policies
• Experienced in a computerized environment, particularly on Hospital Information Systems
• Fluency in English and Arabic and knowledge of medical terminology
• Ability to work different shift: morning, day, evening and/or night shifts
Taking responsibility for the operation performance of the Cafeteria. Managing staff throughout their shift and providing them with feedback. Preparing reports at end of the shift/week. Including staff control and food control and responding to customer complaints.
Answering all call from patient rooms and assisting them regards their request and prompt reply with email with nurses request and calls .Providing patient diet and allocating staff as per ward .checking daily updates as per patient diets census list provided by hospital and wards and restriction in diets as (renal Etc.).Following instruction of hospital dietitian and coordinating with them while diet been prepared.
Profile: Looking after bar operation with filling F.L.R. Brief to staff about day special cocktail. Handling cash counter, and responding to customer complaints.
Hotel Le Royal Meridian, Mumbai, India (October, 2001 - February, 2005)
Designation: Senior Steward
Oberoi Towers, Mumbai, India (August, 1998 - September.2001)
Designation: Head Waiter
Economics,book keeping and accountancy,languages
S.S.C. Passed in the Year 1996 H.SC Passed in theYear1998