System Administrator
Intertec Systems
Total years of experience :17 years, 6 Months
Designation: System Administrator-Onsite (May 2017 - Present)
Client: Federal Tax Authority (FTA), Ministry of Finance - Dubai.
• As a System Admin take care of entire end to end infrastructure which includes two different sites incl. Production and DR.
• Managing 4 DC (Single Forest/Domain - Functional Level 2016) and Microsoft Exchange 2016.
• Managing Microsoft SCCM 2016.Responsibe for the complete Patching cycle includes monthly and quarterly basis for all 150 servers and 500 Workstations.
• Managing GPO, DNS, DHCP, DFS, CA, Volume Activation, Windows Failover Cluster, Virtualization VSphere 6.5.
• Daily activities like AD/Exchange Health Check like replication, DAG DB status, Queue length etc.
• As a Wintel Admin responsible for all window based servers. Troubleshooting all server related L2/L3 issue.
• Managing Security Products like Nessus, Cyber Ark, Good Sync &Trend Micro.
• Working on Log-R SIEM platform, Solar Winds Monitoring Tools and Cisco ESA Email Security Gateway for Audit Purpose.
• Managing Ticket / Incidents through BMC Service Desk Software and attending call remotely as per priority and updating ticket with Proper solution
• Prioritizing an incident by taking into account both the urgency of the incident (how quickly the business needs a resolution) and the level of impact it is causing
• Supporting L1 team if required for End-User Support.
• Part of Server team to take care of entire end to end infrastructure which includes three different Business units contains 3 PDC & 20 Additional Domain Controller sitting in different areas and take care of more than 100 Group Policies Objects across forest.
• Maintaining Active Directory which has around 6000 Users
• Checking Active Directory Replication on a daily basis and troubleshooting issues as and when required
• Experience on Working with Active Directory Objects through Power shell Scripting
• Configuration of File server and Maintaining Critical File servers which are accessed by more than 2000 users, troubleshoot permission issues
• Applying Group Policy to restrict the Domain User not to access certain Resources.
• Worked in VMWare and Hyper-V Platform and involved in Configuration of Virtual machines/servers, Migration V2P and P2V activity, Cloning and creating template.
• Being Global Administrator managing Office 365 and DirSync Server which has around 5000 Office 365 Accounts and 5000 Mailbox.
• Providing Entire Organization Active Directory and Office 365 related reports to management which includes all objects, like user accounts, computers, Group Policy, Groups, replication status and more on weekly basis.
• Configured and Worked in Manage Engine Products like ADManager, ADAudit, PMP and made automated AD Audit reports direct to the customer
• Requesting Certificate from internal and External CA.
• Involved in patching activity with team through SCCM tool.
• Dealing issues relating Terminal Server, FTP Server, and DHCP.
• Performing health check of servers in data center.
• Attending Wintel based L1, L2, and L3 incidents and SR raised through LANDesk Ticketing System.
• Regularly Monitoring Server based Alerts through Solar winds Monitoring Tool and action in case of any critical alerts.
• Worked as an Onsite Technical Support Engineer - Infrastructure for SANA Fashions LLC - Dubai.
• Active Directory Management / Windows 2008/12 Server & Office 365.
• Ensuring security, upgrades and Group Policies are applied and kept up to date on end-user’s workstation.
• Training Users / Team for all products and services used by the IT Team
• Escalate Infrastructure issues to the IT head and NOC team whenever required.
• All IT Procurement including requirement gathering and delivery of service/hardware.
• Maintain Server Infrastructure based on VMWare Esxi 6.
• Management of SAN/LUN based on IBM v3700 Storage
• Setup & Manage site to Site VPN for SonicWALL Firewall NSA 3600 between HO and Stores, Manage SSL VPN users, Content Filters & Monitoring Logs.
• Managing LANDESK IT Helpdesk system for Ends user raising support calls for IT Related issues and the calls are attended based on the Response Level
• Install and maintain all hardware and software for file servers, mail system, remote access servers and web servers.
• Monitoring and Creating Backup Plans using Third Party Software (Acronics version 11.5 update 6) following industry standard policies
• Disaster Recovery Management.
• Monitor NAS Storage (Ready NAS) / Replication of Data to DR Site
• Managing Trend-Micro Worry Free Business for Clients and Servers
• Involved in Developing and managing the Infrastructure Capacity and Resource plan for the deployment of Enterprise Applications like AX, BI, along with key milestones, resource mobilization, support required etc.
• Develop and execute test plans to check system technical performance. Report on findings and make recommendations for improvement
• Provide guidance, training and leadership to other junior members of the Service desk team and external parties.
• Create New and Change documentation as SOP for training internal team.
• Planning and implementing Site Mobilization process for IT Networks
• Responsible for Networking, Design, Installation, Maintenance and services.
• Ability to take ownership for Technical issues, working with team to resolve issues.
• Installing & Managing Active Directory, DNS, DHCP, ISA, GPMC, Security Server, WSUS, Access Points, Routers, Sophos and backup Server in Site Local Area Network.
• Undertake medium to large sized IT works in Projects as instructed from IT Manager
• Responsible for Backups and tape rotation (Symantec Backup Exec)
• Provide complete frontline server and Desktop Support for around 150 - 200 Users
• Setting up and configuring Servers (IBM, Power Edge), laptops, Desktops to the Domain.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates confirms all up to date process.
• Trouble shooting primary level issues in KIP, Photocopier (Ricoh, Toshiba, Canon) & Heavy duty Scanner.
• Creating purchase requisition for IT hardware/software for new assignments.
• Maintained Asset like accurate, complete and up-to-date inventory records of all IT Devices.
• Configuring and Troubleshooting Mail Clients OUTLOOK through IMAP, SMTP for PCs, Smartphones etc.
• Experience in Google Apps, Sync and Migration for Outlook.
• Troubleshooting Web Based programs like Build smart, 4 Projects.
• Configuring and Monitoring CCTV and PABX Systems (Nortel).
• Handled Norton Ghost, Disaster Recovery Programs
• Expertise in Configuring and Managing MS ISA Server with required site and content rules, Protocol rules.
• Daily used with helpdesk manage engine system (Spice Works) for helpdesk services.
Designation: NETWORK ADMINISTRATOR (MAY 2008 -NOV 2010)
NEW DOHA INTERNATIONAL AIRPORT (NDIA) PROJECT, DOHA.
The Roles and Responsibilities are
• Assisted in troubleshooting user problems relating to Operating System issues (Win XP, Vista and Win 7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies
• Installing and configuring Windows server 2003(Domain) with Active Directory, Managing Active Directory with effective Organizational Units and Groups.
• Configuring and Managing Group Policy Management Console
• Server Maintenance, up gradation and RAID Configuration.
• Configuring and Managing MS ISA Server with required site and content rules, Protocol rules.
• Installing ISA Server with ISDN and ADSL.
• Expertise in Backup Process and Database Management.
• Installing both normal and network printers to host clients. Troubleshooting hardware peripherals like printers, scanner and software related issue for Photocopier and plotter device etc
• User rights and permission, creating new user for the domain, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
• Responsible for all computerize system in the project.
• Provide network administration to include LAN troubleshooting and resolution
• Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction and kept users updated on resolution.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Recommend hardware and software solutions and upgrades using established procurement processes.
• Managing ESET NOD32 Anti-Virus Security System and firewall for virus protection.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
• Maintained accurate, complete and up-to-date inventory records of all computers and printers.
User Support / Troubleshooting / Application Support.
• Make cables for the workstations Computers.
• Solve all internet connections issues and configure outlook E-mail (POP3).
• Managing the Telephone Management Inventory System with PABX using PC Switch Application
• Configuring and troubleshooting outlook 2003 oriented issues.
• Escalated trouble tickets to all staffs for resolution.
Designation: Technical Support Executive (From May 2007 - Dec 2007)
The Roles and Responsibilities are
• Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related issues.
• Provided prompt, accurate, and respectful support to users, employing high degree of customer- service skill and technical expertise while ensuring customer satisfaction.
• Applied troubleshooting techniques to verify solutions.
• Technical Support (Hardware and Software).
• Frequently resolved issues with little or no supervision.
• Quickly learned new tasks and rapidly resolved customer problems.
4. ANN SOFT SYSTEMS - INDIA
Designation: IT Support (Feb2006-Mar2007)
The Roles and Responsibilities are
• Assist staffs with PC and desktop application issues.
• Regularly perform hardware and software maintenance
• Provided solutions to customer's needs.
• Offered excellent customer service in a pleasant and professional manner
• Updated and maintained inventory.
• Performed desktop support to over 90 employees in person and by telephone.
• Trouble shot network connectivity, network printing and user access issues.
• Planned, developed, and led interactive skill-building software training classes for clients.
• Played a key role in ensuring a proficient workforce and significantly reducing system downtime.
• Built and maintained computer system and performed memory upgrades.
SAMBA TOWER -KAFD Project, RIYADH.
The Roles and Responsibilities are
• Managing Active Directory 2003, ISA 2006 in Site Local Area Network.
• Responsible for troubleshooting and debugging minor program Errors
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Dealing all type of Hardware Issues in the site including board level issues
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies
• Trouble shooting primary level issues in KIP, Photocopier & Heavy duty Scanner.
• Managing Site Data Backup recovery Process
• Installing both normal and network printers to host clients. Troubleshooting hardware peripherals like printers, scanner and software related issue for Photocopier and plotter device etc
• Responsible for all computerize system in the project.
• Provide network administration to include LAN troubleshooting and resolution
• Planning and implementing Site Mobilization process for IT Networks
• Recommend hardware and software solutions and upgrades using established procurement processes.
• Managing Symantec Anti-Virus Security System and firewall for virus protection.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses
• Resolved Internet Explorer other iexplorer like Mozilla, Chrome issues on desktop and laptop.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
• Maintained accurate, complete and up-to-date inventory records of all computers and printers.
• Make cables for the workstations Computers.
• Solve all internet connections issues and configure outlook E-mail (POP3) and configuring directly to Exchange
• Managing the Telephone Management Inventory System with PABX using PC Switch Application
• Configuring and troubleshooting outlook 2003 oriented issues.
• Escalated trouble tickets to all staffs for resolution.
PET Engineering College Anna University
HSC SSLC