Njoud Majali

Outsource has been founded as a smart alternative to gaining a competitive edge in HR solutions through outsourcing a third party to manage and develop organizational HR practices. Services provided by Outsource can be a key to achieving a more influential and strategic role of the HR function through reducing operating costs, increasing the effectiveness of HR delivery and providing greater expertise.
Role:
- Contact customers, conduct visits, manage customer accounts and build a customer data base
- Develop and introduce tools to facilitate capturing client needs and understand work culture
- Identify creative approaches to source and contact candidates, meet and develop professional relations
- Clarify job aspects and responsibilities, set expectations and match candidate qualifications to client requirement
- Follow up with candidates and with clients on process updates and recruitment phases
- Negotiate pay, salary and employment arrangements
- Participate in HR transformation projects within several Information & Communication Technology industries to work on developing organizational structures, job descriptions, policies and procedures for recruitment, manpower planning, screening and selection, compensation management, talent management initiatives and administration
- Developed partnerships with competitors and businesses offering services of similar nature
- Prepare proposals, MOU’s and engagement letters and present terms to clients
- Manage and coordinate daily work plans with the consulting teams and business partners

ESense is a leading Jordanian software company that is ranking between the fastest growing and highest value-adding IT companies in the region for delivering award-winning solutions.
Role:
- Managed initiatives concerning talent attraction which aims at locating and hiring individuals with unique experiences and skills
- Provided input to the Business Unit’s Human Resources Policy and Procedures manual in line with Corporate approving authorities
- Developed policies and procedures that supported the company's objectives for attraction and retention and workforce planning.
- Administered Job Analysis and Job Evaluating systems and procedures to ensure employee accountabilities are clearly defined and performance objectives can be set on an annual basis.
- Recruited new talent with the highest potential for longevity in the company
- Supervised exit procedures



Achievements:

- Successfully managed to decrease the recruitment cycle time line to five weeks instead of 8 weeks.
- Reformulated and documented the recruitment process, procedures & manual.

Aroma City Group is a Bahraini-based company that provides professional recruitment services in the Levant and Gulf. As a senior partner I am responsible for the following:

Role:
- Provided a comprehensive end to end resourcing service that ensured the highest caliber candidates were attracted and recruited in a cost effective and time efficient manner
- Supported HR Business Partners in the planning and implementation of internal staff restructures
- Developed and implemented creative recruitment solutions so the business can attract the appropriate level and quality of staff into niche and specialist roles
- Supported business managers throughout the recruitment process, including coaching on interview techniques and selection process
- Accountable for the timely delivery of end to end recruitment projects within deadlines
- Built excellent relationships and provided attraction, sourcing, recruitment, selection, induction, on-boarding and post recruitment support to my clients
- Forecasted and anticipated talent needs and identified candidates who added value to my clients
- Managed business development and marketing and executed full recruitment cycle
- Represented the company in public events, professional communities meetings, associations’ events

Achievement:
- Supervised the process of building the company’s identity and website

Bayt.com is one of the leading job sites in the Middle East, offering a complete range of end-to-end employment solutions and career planning tools
Role:
- Identified companies requiring recruitment products & services and determined their specific needs
- Experienced in developing market requirement documents, competitive analysis, marketing collateral and prepared product launches.
- Developed customer presentations, sales tools, training sales and market analysis.
- Developed relationships with clients to create solutions & products that are successful to them and in the market place.
- Prepared proposals to sell services that address customized requirements
- Managed the sales team to ensure targets were accomplished
- Responsible for hiring new employees the Jordan Office

Achievements:
- Highest sales rate achievement in the region. 2005
Maintained a high efficiency rate of 95% closed deals of meetings with prospected clients

Prince Ra’ed sports complex is non-profit organisation that supports and funds physically challenged athletes to compete in the Paralympic Games.
Role:
- Managed day to day facilities operations
- Developed action plans to increase revenue
- Developed action plans and procedures to reduce running costs
- Managed over 25 employees
- Reported to the chairman of the Paralympics committee board

Achievement:
- Established a sustainable donor support system

- School Arabia, An online educational portal - 2007
Scope of work: designed and conducted a retail sales program to enable sales people to deliver higher sales rates.
- “Where Where”, An online web directory - 2006
Scope of work: restructured the sales department and prepared a sales process manual and procedure as well as designed an effective sales training program.
- Arab telemedia centre - 2005
Scope of work: transcript translator, copy writer, and voice over actor.

-Conduct tours for gym visitors
-Perform fitness assessments for clients
-Coach and supervise members while exercising and suggest correct exercise execution
-Handle and solve members’ complaints

- Responsible for training new employees
- Assigned stations to shift employees
- Handled production control
- Managed profit and lose reporting and related issues

- Operated all restaurant stations, front counter, kitchen, back sink, etc.
- Mastered customer service skills
- Trained fellow crew member on work standards & procedures
- Implemented safety and sanitary standards