Customer Service Technician
Emirates Telecommunications Corporation - ETISALAT
Total years of experience :14 years, 4 Months
Emirates Telecommunications Corporation - ETISALAT
Sharjah, United Arab Emirates (U.A.E)
June 11, 2009 - until Present
• Monitoring and checking of FOS and WFM system.
• Monitoring and Jumpering/De-jumpering of ADSL and Telephone lines, Lease lines, PABX Lines inside the Exchange.
• In charge in the maintenance of MDF/Exchange. Including (SI2) Industrial Area 2, (ATL) Al Tala
(SAZ/SAP) Sharjah Airport Zone, Muwaileh and FAH exchanges.
• Monitoring and updates, closing of SO and repairs which uses the company system, Corporate
Billing and Customer Management (CBCM), mostly Provisioning Management System
(PMS) and SEDCO Term.
• Installing and repairing of GPON (Gigabit Passive Optical Network) for business/commercial and residential subscriber. Including installation of HG-851 Huwaei OT-550 and Zhone, GPON
2520 ONT.
• Mapping, Updating and Migrating Service Order thru PMS/CBCM System.
• Capturing ONT for SO Creating thru CBCM System.
• Installation and Configuration of Gigaset/Aztech modems, Linksys and other brand of modems for ADSL purposes.
• Also Configuration of Linksys SPA8000 8-port VOIP internal access device. Installation of Triple
Play which includes IPTV, High speed internet, IP Telephone (VoIP) and PABX.
• Splicing of Fiber Optic cable and Patching of FDH.
• Crimping RJ11 and RJ45 for UTP Cable
• Repairing and Installing Telephone lines and Internet lines for the Copper/Fiber Network
• Field Technician
• Monitoring and checking of FOS and WFM system.
• Monitoring and Jumpering/De-jumpering of ADSL and Telephone lines, Lease lines, PABX Lines inside the Exchange.
• In charge in the maintenance of MDF/Exchange. Including (SI2) Industrial Area 2, (ATL) Al Tala
(SAZ/SAP) Sharjah Airport Zone, Muwaileh and FAH exchanges.
• Monitoring and updates, closing of SO and repairs which uses the company system, Corporate
Billing and Customer Management (CBCM), mostly Provisioning Management System
(PMS) and SEDCO Term.
• Installing and repairing of GPON (Gigabit Passive Optical Network) for business/commercial and residential subscriber. Including installation of HG-851 Huwaei OT-550 and Zhone, GPON
2520 ONT.
• Mapping, Updating and Migrating Service Order thru PMS/CBCM System.
• Capturing ONT for SO Creating thru CBCM System.
• Installation and Configuration of Gigaset/Aztech modems, Linksys and other brand of modems for ADSL purposes.
• Also Configuration of Linksys SPA8000 8-port VOIP internal access device. Installation of Triple
Play which includes IPTV, High speed internet, IP Telephone (VoIP) and PABX.
• Splicing of Fiber Optic cable and Patching of FDH.
• Crimping RJ11 and RJ45 for UTP Cable
• Repairing and Installing Telephone lines and Internet lines for the Copper/Fiber Network
• Field Technician
An accredited Emirates Telecommunication Corporation -ETISALAT Outsource
June 11 2009-until April 09 2012
CST-Customer Service Technician
CUSTOMER SERVICE TECHNICIAN
CS-GPON and FTTH/EXCHANGE MAINTENANCE SPECIALIST
West Coast Engineering, Group 2- Team D
An accredited PHILIPPINES LONG DISTANCE TELECOM (PLDT) Contractor
NOVEMBER 2005 -MAY 2009
DSL Installer / Repairman
DSL INSTALLER /REPAIR TECHNICIAN
Philippines Long Distance Telecommunication (PLDT)
Philippines
November 2005-May 2009
• MDF and CABINET Jumpering and Termination of DSL
• Installation and Repair of DSL for Commercial/Residential subscribers.
• Installation and Repair of Telephone and DSL lines for the Copper/Fiber Network
• Monitoring Service Order using Company System, ICMS
• Configuration of Company Modems and Private Modems
PHILIPPINES VENDING CORPORATION
Manila, Philippines
March, 2003- August, 2004
Vending machine Technician
• Troubleshooting of vending machine software and hardware
• Installing, assembling and repairing parts of vending machine
• Preventive maintenance of vending machine
• Calibrating of products list and amount pricing
GLOBAL SUPPORT ENTERPRISES
Manila, Philippines
March, 1998 - August, 2002
IT TECHNICAL SUPPORT
• Installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help
set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software
faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• setting up new users' accounts and profiles and dealing with password issues;
• Networking using different kinds of routers (WAN and LAN)
• TCP/IP, LAN/WAN Options. Server, Client and Workgroup
And Network Configuration
• Installing & Repairing different types of printers
• Certificate Digital Document Management System (KDOC) / Document Controller (Zabeel International Institute of Management &Technology) • Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure, Configuration • Microsoft Certified Technology Specialist Windows Server 2008 Active Directory, Configuration • Microsoft Certified Solution Associate Windows Server 2008 Administrator
Tertiary AMA COMPUTER LEARNING CENTER COMPUTER TECHNICIAN PHILIPPINES Secondary VALERIANO E. FUGOSO MEMORIAL SCHOOL Fortune, Parang, Marikina City PHILIPPINES