Back office Senior Processor
Commercial Bank of Dubai
Total years of experience :8 years, 7 Months
Commercial Bank of Dubai, Sharjah Mar 2006 - June 2009
Back office Senior Processor
* Perform Duties in back office operations
* Review settlement, inter branch accounts
* Processing PD cheques & submit to H.O
* Processing inward & outward clearing
* Posting internal customer's transfers
* Follow up with COD for processing
* Processing customer requests for LBD
* Assist in outward remittance
* Encode outward clearing cheques
* Comply to money laundry requirements
* Open & close branch system
* Set-up vault combination & give the required cash for lead teller
* Set-up vault combination for ATM 7 check ATM cash balance
* Print & check "Presentor Error" Report and rectify any error
* Print the required reports and forward to Branch manager
* Pass override as they occur
* Attend to customer complaints and queries, if any
* Supervise retrieving of checks from the CDM
* Check and monitor the conduct and behavior of staff
* Check if all transactions are balanced and posted during the day
FIRST GULF BANK, Abu Dhabi Mar 2000 - May 2005
Customer Service Officer
* Providing a full range of retail banking products and services
* Handling of all front-office functions, such as telephone answering, account opening, debit/credit stop payments, processing cheque book and signature change requests, responding to customer enquiries and requests for services in accordance with the accounts & operation manual
* Processing personal loans and credit cards applications
* Reviewing applications for accuracy and data verification of all transactions and completeness of source documents
* Reviewing credit reports including liens and various rate options with the customer
* Communicate with high balance customers for rate consideration on a monthly basis
* Checking of UAE central bank circulars related to court cases
* Support Customer Service Supervisor whenever required
* BA in Statistics UAE University, Administrative & Economics College - Jan 2000
