Total Years of Experience: 11 Years, 8 Months
October 2015
To October 2016
Customer Support
at Tebas
Location :
Egypt - Cairo
• Enter the customer support report and customer support calls on the CRS system
• Update the CRS system
• Responsible for social media accounts
• Update the backup system
• Receive calls from customers and redirect to the technical support team
• Update the CRS system
• Responsible for social media accounts
• Update the backup system
• Receive calls from customers and redirect to the technical support team
August 2011
To January 2014
Customer service Agent (UK Account)
at Emerging media
Location :
Egypt - Cairo
Calling customers in the United Kingdom asking them about 35 questions (Survey Questions) enter this data on a certain program in PC
January 2007
To January 2010
Pre Sales Engineer
at Sahara group
Location :
Egypt - Cairo
• Receives enquires from customers by fax or mails or tenders
• Search for the right device according to technical specifications required by the customer,
• Calculate price and form quotations
• Form Technical offer for customer
• Document all orders and offers
• Do follow up with the customer
• Search for the right device according to technical specifications required by the customer,
• Calculate price and form quotations
• Form Technical offer for customer
• Document all orders and offers
• Do follow up with the customer
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