Noha Nabil

• Preparing credit analysis for new partners and renewals to be presented to the committee
• Maintain the integrity of each credit file
• Complete ratio, trend and cash flows analyses and create projections
• Determine in depth the degree of risk involved.
• Follow-up with customers for the collection and portfolio management.
• Product design and pricing.
• Analysis of financial statements in order to determine disposition of the loan requested
• Examine financial transactions and credit history case by case (applications, statements balance sheets, legal documents etc).
• Identification of potential loan risks
• Maintain the integrity of each credit file
• Annually audit credit files
• Collect financial reporting data from loan operations specialists
• Review collection activity on delinquent accounts
• Communicate with clients regarding pending credit requests
• Assess creditworthiness of existing or prospective clients
• Prepare call reports, site visit reports, and credit memos and present them to credit committee

01/2014to 08/2015 Barclays- Egypt: Loan processing Senior Officer

• Handling customers complains through CBE; complain unit collection team, legal
department and call center.
• Handling a variety of transactions through a number of Mod Bank and flex Cube applications specially designed for that purposes accurately, efficiently within agreed time limit.
• Handling all the transaction and modifications activity related to loans & letters as well
• Providing world-class standard of service to customers as well as business partners.
• Responsible to initiate all types of transactions & modifications related to LPU ( pay off/ partial pay off/ change cycle/ write off/ recall/ cheques collection/ refund/ transfer/ letters issuance )
• Handling non- compliant or illegal requests submitted to the department.
• To prepare the RCA samples

operation Senior officer

• Handling customers complains through CBE; complain unit collection team, legal
department and call center.
• Follow complaining customers to ensure customer satisfaction.
Coordinating and managing projects.
• Handling delivery process for Card Center products (Statements -PIN-cards) &
coordinating between the courier and bank customers.
• Auditing on Vendors and third party companies.
• Extracting analytical reports to the top management on the third parties performance and implementation plan.
• Support testing for new products.
• Managed suppliers & develop SLAs, E2E & contracting agreements in collaboration
with related departments

• Data entry for Debit and Credit Card applications.
• Card operations/customer service Client's complains, activation, change address,
reissue replacement, etc.).
• Credit and Debit cards delivery process to branches.
• Stock cards controlling and dispatching of cards and pins.
• Handling and limiting Fraud cases.