Accounts and Business Development Manager / HR and Recruitment Consultant
NPV Staffing LLC
Total years of experience :12 years, 0 Months
• Around 2.5 Years of experience as Accounts and Business Development Manager/ Recruitment Consultant in a reputed USA’s IT-Staffing and Recruitment company.
• Served as a Marketing Head and Good knowledge of Marketing the consultants on bench on online portals (like Dice, Monster, Indeed, CareerBuilder, etc), and doing market analysis.
• Experience in Talent acquisition, recruiting the consultants on online portals using String search concept and other link and sources, reviewing their final resume and doing their technical screening before submitting to the Implementing partners or Direct clients.
• Acquainted with types of Visa permits (Work Authorizations), I-9, I-797, W-9 and various other tax forms, E-verify reports, Good Standing company certificate, Article of Incorporation and various other legal company documents.
• Fulfilling the Insurance requirements of the clients for the placed candidates.
• Managing the Contracts and Service Agreements with the clients, looking after invoices, Purchase order/ Work order, paystubs and payments, timesheets of the candidates.
• Manning the interview and the joining process of the candidates.
• Reviewing the Job Description and meeting the client requirements.
• Managing the employee raising and recruitment process of the employees and their on job training and induction training.
• Gathering business requirements from the clients, negotiating over the rates with the clients and developing new business strategies.
• Building relationships, generating new leads and clients for the company, and cracking new deals.
• Gathering candidates to work on company’s work authorization and payroll.
• Good knowledge on Java Programming Language for small-scale software development using JDK (Java Development Kit) and BLUEJ integrated development environment.
• Acquainted with technologies and concepts used in Data Analysis, Data Modeling, Data Architecting, Big Data, Java, Oracle, ETL, PHP/Drupal, Hadoop.
• Good conceptual understanding of tools and concepts like SQL Queries, RDBMS-Relational Database Management Tools, ETL tools, Data Modeling tools, Reporting tools, OLAP, OLTP, ODS, Data warehousing and Data marts.
• Experienced in working on CRM for customer and client's database management.
• Finding new candidates as per the client’s requirements.
• Reviewing the final resume of the candidates and doing their technical screening before submitting to the clients.
• Reviewing the Job Description received from clients, meeting their requirements and fulfilling them.
• Conducting Telephonic/ Skype Interview and screening of the Data Analysts, Data Modelers, Data Architects, Big Data, Java, Oracle, ETl, PHP/Drupal and Hadoop Developers, before their final submission of resume to the clients.
• Managing the Visa permits (Work Authorizations), Tax forms, Insurance certificates and other legal documents of the company as well as the candidates.
• Manning the client Interviews, Background verification/ Drug test, and Joining process of the candidates.
• Managing the employee raising, recruitment process of new employees and their on job training and induction training.
• Handling a team of 22 recruiting members and providing them proper on Job training as a Team lead.
• Looking after the complete process of Staffing and Recruitment, and managing proper process execution by all the departments.
• Monitoring the working of the consultants at the client’s location and looking after all the end-to-end operations of the company.
• Looking after the Accounts, Expenses and Bill books, Ledgers and Rough Balance sheets of the firm.
• Managing proper quality food production and its distribution at schools.
• Auditing the food quality and nutrition level on daily basis.
• Establishing a Safe working environment for the workers and volunteers.
• Ensuring the welfare of the employees and their positive attitude towards the company.
• Managing the recruitment process for the hiring of new workers and employees, and ensuring their proper on job training.
• Creating Database and maintaining Data entry softcopies and records of daily operations, and submitting final progress reports to the Directors, Health Departments and Government bodies on monthly basis.
• Maintaining and updating activity logs, and tabulated results on a daily basis.
• Solving the general Technical IT and computer related issues of the firm.
• Looking after the distribution of materials (like stationaries) at the schools.
• Looking after the material in stock and purchasing.
• Making new strategic Planning on Health & Nutrition Management.
• Organizing general awareness camps in rural areas and schools, conducting free health checkups at schools.
• Monitoring of proper Teaching & Development of children at rural schools.
• Assessing the quality of teaching and teachers at those schools.
• Managing proper Liaison & Co-ordination among all the departments and healthy synchronization among all.
• Managing the funds and donations, budget preparation and its implementation.
• Conducting skill development programs in co-ordination with district / state officials.
• Working with research and development team for cost-effectiveness in production and managing the Supply Chain.
• Sound planning and time management of daily production.
• Uphelding emergency safety protocols and drafting incident reports to the company Directors and concerned authorities.
• Investigating and Verifying Criminal, Educational and Residential background of the candidates for various client companies like IBM, DELL, TCS, WIPRO, ACCENTURE, etc.
• Looking after the Drug tests and Finger printings tests of the candidates, and Auditing the quality of the process.
• Monitoring and driving the team in the whole end-to-end process of Background Verification, as a Team Lead.
• Hiring and giving proper induction training to the new employees.
• Establishing a Safe working environment for the employees and working for their welfare and positive attitude towards the company.
• Arranging for required documentation that fulfills KYC (Know Your Customer) norms, Verify documents provided for account opening with originals & certify the same, Monitoring all Dummy accounts.
• Conducting Education Verification and preparing reports based on verification of highest completed Education.
• Preparing reports on Employment background verification, Research (like company domain searches) identity, database check. Reference check, Form 16 verification, Handling Clients, Updating closure within timeline.
• Preparing reports based on verification of Address.
• Investigating and analyzing the blood reports of the candidates for any error.
• Consolidating reports and sending it to Quality check Team for further analysis.
• Preparing reports that whether the personal information the candidate has provided to the client company is verified and true.
• Analyzing the Final reports for errors before submitting them to the clients.
• Manning the complete operation and leading the whole district team into it.
• Handling Customer calls and mails, solving their technical queries, problems and complaints and other product related issues of the customers.
• Tagging and record keeping of their queries and resolution provided.
• Managing customer data on CRM (Customer Relationship Management).
• Using Nortel BCM (Business Communication Manager) client-based application to manage the business communication at a single site.
• Arranging a technician visit to customer for unsolved complaints.
• Looking after the TAT (turnaround time) given to customer and monitoring whether if the customer’s complaints have been closed and resolved.
• Getting in touch with customers to know about their experience and their feedback.
• Troubleshooting system issues, CRM issues, Nortel issue and company’s other softwares and applications.
• Handled a team of 8 Customer care executives as a Team lead.
• Responsible for team’s wind-up of calls within the average time, checking the calls on wait and ensuring the proper call parameters followed by the team.
• Briefing the team about latest updates and changes in the process and giving induction training to new hired candidates.
• Managing the call flow of the on-going process followed by the team and Handling the escalation calls as a Sr. Customer Executive.
• Auditing the call quality and candidates’ performance according to the defined parameters.
• Evaluating and enabling the capabilities of the candidates to work in a 24*7 hours environment.
• Managing the time and shift schedules of the candidates and analyzing their working flexibility and pressure.
• Understanding the customer behavior, demands and analyzing their feedbacks for improvements in process.
• Working under Floor Manager and supporting the floor in the whole end-to-end process.
