Technology System Controller
Qatar Airways
Total years of experience :11 years, 10 Months
Technology System Controller July 2013 - To-date
Qatar Airways
• Provide Level-3 Support.
• DR In-charge for all applications/Databases.
• Writing Custom scripts for Automatic Switch-Over and Switch-Back.
• Performance analysis, reporting, and problem determination for servers.
• Attend priority incident conference calls.
• Proactive utilization monitoring of production environment.
• Provide and perform Security remediation for Servers.
• Perform testing on new approaches, scripts and products and provide input to Operation and NOC team.
• Decommission Servers & Create Change Management as per new requirement.
• Maintain Change Management & Incident Management & Inventory Management.
• Upgrade and Patch UNIX/Linux systems.
• Analyzing system performance and doing performance tuning
RedHat Linux Analyst Jan 2013 - July 2013
RK Traders
• Provide RedHat Technical Support.
• Technical resource planning for quality deliverable.
• Vendor/Client co-ordination
• Attend priority incident conference calls
TECHNICAL CONSULTANT Feb 2012 - Dec 2012 International Turnkey Systems
• Coordination with datacenter GDC (Cairo, Kuwait, Pakistan, Bangladesh)
• Provide GSM team developers on development tools on all unix/Linux base platforms
• Introduce new technologies because my major task is R&D on new tools/apps and deployment and research, make development servers on Linux and unix platforms.
• Coordination with Mobile Operators system admin's in resolving servers issues & train them.
• Help clients in server updation and operating system health check issues.
• Perform security tasks on all data centers and monitor activities via monitoring logs.
• Performs Backups of Important OS Configuration files and data.
• Perform tuning of servers on client sites.
• Perform disk management local/SAN and do partitioning as per application.
• Perform Process monitoring checks alert for heavy servers utilization.
• Perform very fast troubleshooting on Linux/UNIX servers quickly under pressure.
• Installation/Configuration of Tivoli/Websphere/DB2/Oracle/SOA/OID/Apache/ Mysql/Php for developers and provide support to them.
• Introduce virtualization Concept and implement Linux virtualization on windows for application marketing and perform training to technical/non-technical staff.
• Install/Setup Java certificates for tomcat to replace Oracle ldap with RHDS.
• Taking care of updation/up-gradation of Complete Infrastructure (including clients)
LEAD SYSTEM ADMINISTRATOR Nov 2008 - Nov 2009
AffordableProgrammers
• Coordination with datacenter (IWEB/SITEG/SAGO/SEVENL)
• ALL LAMP Services Management
• Scripts writing for monitoring of crucial services.
• Perform Configuration of Shared/Dedicated servers.
• Help Development team in server shifting.
• Configuration of Control Panel Settings for Web hosting companies.
• Introduce and integrate new technologies.
• Analyzing of system log and setup monitoring for potential issues.
• Backup Management of Complete Infrastructure.
• Responsibility for documentation of configuration of systems.
• System performance tuning.
• Apply updates on infrastructure.
• Setup Repo for complete Infrastructure for updation w.r.t Data center.
• Work in off timings for service down problem and ensure that Infrastructure is up and running.
• Research and Testing on testing server for new technologies.
SENIOR SYSTEM ADMINISTRATOR July 2008 - Oct 2008
AffordableProgrammers
SYSTEM ADMINISTRATOR Oct 2007 - June 2008
AffordableProgrammers
MANAGER SYSTEMS Mar 2007 - Sep 2007
RedHat, OpenTech Pakistan
• Respond to customer inquiries, primarily via email and telephone.
• Clients Problem checklist to find out the weak areas so system error's can be measured and rectify.
• Monitor performance through analysis of tools, log, and applications in order to ascertain trends and predict/isolate anomalies so that corrective steps can be taken.
• Conducted Corporate Training for Red Hat Enterprise Linux after project.
• Suggest RHEL Server's according to client situation.
• Ensure PCS security policies are upheld and enhanced to protect company resources.
• Perform other duties and tasks as designated by the Management.
• Owns the customer experience for production support for all customers with a goal of obtaining a 95% customer satisfaction rating.
• Design, specify, procure and install new systems to support central functions
• Collaborate and consult with Resellers in the course of carrying out the above duties.
SENIOR REDHAT SUPPORT SPECIALIST Oct 2004 - Feb 2007
RedHat, OpenTech Pakistan
• Installed REDHAT ENTERPRISE LINUX (ES/AS) server to act as a gateway
• Server Management and Troubleshooting.
• Clients Problem checklist to find out the weak areas so system error's can be measured and rectify.
• Resolve and customer technical issues through diligent research, reproduction, and troubleshooting.
• Prepare and maintain required documentation.
• Enterprise Server's Training for Corporates.
• Evaluate AS/ES according For Client Requirements.
LINUX ADMINISTRATOR Feb 2000 - Sep 2004
A.R PACKAGES
• Maintains Red Hat Linux Servers to provide optimum performance and system availability.
• Work with software vendors to ensure application software is installed correctly and maintenance levels are current.
• Integration of Linux servers into enterprise environment including monitoring, backup and scheduling.
• Develop required script/programs for advanced administrative tasks.
• Applying operating system updates, and configuration changes.
• Installed, configured and administered 1 email server on Linux platform using Sendmail supporting about 50 users for local Intranet.
• Installed, configured and managed firewall on Linux server using IPTABLES.
• Implemented Samba file server on Linux platform.
Year University/College Programme 2001-2002 Karachi University Bachelors in Arts
1998-1999 Shah Abul Latif University Bachelors in Computers
1996-1997 Superior Science College H.S.C
1994-1995 K.B.V School S.S.C