Guest Relations / Service Recovery
M. H. Alshaya Company
Total years of experience :6 years, 6 Months
Building and supporting strong internal/external partnerships with other organizations to resolve complex escalated complaints while taking corrective action in a timely, and responsive manner.
Analyzing and solving problems regarding billing, service, sales, retention and other issues.
Communicating with the logistics and ecommerce management team all over the GCC.
Eliminating repetitive occurrences of customer dissatisfaction through the reporting of data.
Demonstrating a positive belief in one's own capability to choose the correct course of action.
Displaying consistently high ethical standards in business and personal behaviors, and embracing an inclusive environment.
Displaying enthusiastic approach to work and to Comcast.
Considering diverse points of view to manage relationships with customers, business partners and leaders.
Data entry, updating prospectuses, handling logistics, and following up with clients.
Scanning, faxing, emailing & filling (Software & Hardware).
Handling incoming & outgoing calls and distributing them accordingly.
Handling clients inquiries.
Maintaining office and office equipment.
Data entry, updating prospectuses, handling logistics, and following up with clients.
Scanning, faxing, emailing & filling (Software & Hardware).
Handling incoming & outgoing calls and distributing them.
Handling customer inquiries.
Sending & distributing couriers through delivery services and Shipping Onboard and Abroad (Aramex, Rapid, DHL, TNT, MEA, UPS, etc..)
Maintaining the office & offices equipment.
Creating graphic templates, layouts, and illustrations.
Creating designs for business cards, brochures, and company logos.
Photographing when needed to enhance creativity.
Social Media visual design development.
Contract Job Agreement
Data entry, updating prospectuses, clients, and applicants on
salesforce website.
Following up with clients and sending back reports.
Scanning, faxing, emailing & filling (Software & Hardware).
Handling incoming & outgoing calls and distributing them.
Handling customer inquiries.
Sending & distributing couriers through delivery services Aramex, DHL, TNT, etc..
Minor Accounting, and handling petty cash.
Maintenance of the office & offices equipment
Greeting guests and presenting them with the menu while informing them with the recent offers to increase sales.
Performing upselling skills on the customer to increase the company's profit and gain his loyalty.
Suggesting certain foods and beverages to the guests based on the experience of the customer types.
Taking orders from the guests using POS systems & Tablets.
Coordinating with the bus driver, kitchen, and bar staff to ensure everything is prepared and organized.
Serving food and beverage to the guest as per the course of order with a friendly and welcoming attitude.
Adhere to grooming and appearance standards.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Print closing report and drop the cash with the front office/accounts department.