Nour Nour

• Followed up on outstanding payments, including bounced cheques and overdue
accounts.
• Contacted clients to negotiate and set up payment plans.
• Supported the finance team, data entry and calls.
• Welcomed clients and visitors, managing all front desk operations to ensure a
professional and hospitable environment.
• Answered and routed high-volume phone calls; provided prompt and courteous
responses to general
• Tracked and maintained accurate records of payment statuses and client
communications.
• Collaborated with finance and legal teams to manage default accounts and
escalate when necessary.
• Supported the finance team with invoicing, data entry, and general bookkeeping.

• Welcomed and guided parents during school visits and handled inquiries about
admissions
• Explained school programs, curriculum, fees, and policies clearly and professionally
• Conducted tours of the school for prospective families and answered all questions
• Supported the student registration and enrollment process
• Maintained accurate admission records and updated student files
• Handled phone calls, emails, and front-desk communication related to school services
• Coordinated with the academic team to ensure smooth student onboarding
• Helped organize school events, meetings, and parent communication
• Performed general office duties and supported administrative tasks as needed

Teaching Responsibilities KG1 to Grade 12:
• Taught History and Geography to students from Kindergarten (KG1) through Grade 12
• Created and followed lesson plans based on the American curriculum
• Adapted teaching methods to suit different age groups and learning needs
• Used interactive tools, games, and activities to make lessons fun and easy to
understand
• Encouraged critical thinking and awareness of world history and cultures
• Assessed student performance through tests, projects, and class participation
• Communicated regularly with parents about student progress and behavior
• Worked closely with other teachers to organize projects and school activities
• Arranged educational field trips and special lessons to enhance learning

• Collaborated closely with internal team members and external Sales and Service teams
to ensure a high level of customer satisfaction
• Prepared detailed sales reports (daily, monthly, and quarterly) for management using
collected activity data
• Answered and followed up on telephone enquiries in a timely and professional manner
• Maintained accurate records of inbound and outbound calls, customer feedback, and
general enquiries
• Delivered excellent customer service, ensuring client satisfaction at every stage
• Performed general administrative tasks and supported the team as required by
management
• Adapted quickly to various responsibilities in a fast-paced office environment

• Greeted and assisted visitors, ensuring a professional and welcoming environment.
• Managed incoming calls, scheduled appointments, and maintained front office
operations.
• Handled administrative tasks including filing, data entry, and correspondence.
• Maintained records and supported customer inquiries with accuracy and
professionalism.
• Coordinated with staff and departments to ensure smooth daily office workflow.
• Monitored inventory of front office supplies and placed orders when necessary.
• Ensured the reception area was tidy, organized, and presentable at all times.