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Noureldin Orfali, Director of Operations

Noureldin Orfali

Director of Operations·Maqloba Restaurants

Saudi Arabia

Bachelor's degree, Bachelor in Information Technology,

Work experience

Total years of experience: 17 years, 5 months

Director of Operations

August 2021 - Present

Maqloba Restaurants

Riyadh, Saudi Arabia

August 2021 - Present

Led operations for over 10 stores and a central production unit. Developed and implemented procedures and SOPs, monitored daily performance, and optimized operations to enhance brand consistency, cost efficiency, and quality of food and service.
• Developed and implemented strategies across different departments (T&D, Operations, Quality, Cost Control, R&D, IT); driving significant sales and company growth.
• Achieved major cost reductions in COGs and LC, consistently improving financial performance annually.
• Optimized operations, boosting employee productivity by 50%.
• Successfully managed a high-impact project for Riyadh Season events with just one week of lead time.

Company industry:
Catering, Food Service, & Restaurant

Training & Development Manager

June 2018 - August 2021

Development Work Food Company

Riyadh, Saudi Arabia

June 2018 - August 2021

-Juice Time - Bait Al Katakit - Shawerma Mahboob) 2018 - 2021 Led the T&D department for all DWF Brands. Developed manuals, SOPs, and training programs, implementing evaluation and continuous improvement plans for processes and performance.
• Achieved significant annual cost reductions in COGs and LC.
• Optimized operations, increasing employee productivity by 50%.
• Founded and developed the T&D department for all DWF Brands.
• Managed the Central Production Unit forJuice Time and Quiznos Sub.

Company industry:
Catering, Food Service, & Restaurant

Area Manager

March 2011 - June 2018

Ministry of Food

Beirut, Lebanon

March 2011 - June 2018

Oversaw operations and performance for multiple outlets, ensuring quality and efficiency. Key achievement: Part of the opening team for Classic Burger and Tomatomatic franchise stores in Lebanon and abroad.

Company industry:
Catering, Food Service, & Restaurant

Assistant Store Manager

February 2009 - February 2011

Domino’s Pizza

Beirut, Lebanon

February 2009 - February 2011

Company industry:
Catering, Food Service, & Restaurant

Education

Beirut Arab University

September 2014

September 2014

Bachelor's degree, Bachelor in Information Technology,

Lebanon

Skills

Policies and Procedures

Expert

Cost Control

Expert

Food Quality

Expert

Operations Management

Expert

Strategic Planning

Expert

ERP

Expert

OPERATIONS

Expert

BOOSTING

Expert

SALES

Expert

AUDITING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

FOOD SAFETY

Intermediate

FRANCHISING

Intermediate

MANAGEMENT

Intermediate

MENU ENGINEERING

Intermediate

MFG/PRO (ERP)

Intermediate

Policy, Process and Procedure Development

Expert

Operation Management

Expert

Customer Service Enhancement

Expert

COST CONTROL

Expert

CRM

Expert

ISO

Intermediate

Management

Expert

Quality Management

Expert

TRAINING

Expert

ANALYTICAL SKILLS

Expert

COMMUNICATION SKILLS

Expert

BUSINESS DEVELOPMENT

Expert

People Management

Expert

Planning

Expert

Development

Expert

Coaching

Expert

Training

Expert

Languages

French

Beginner

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Advanced Cost Control

Training
Train the Trainer
Ministry of Food