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Noureldin Orfali, Director of Operations

Noureldin Orfali

Director of Operations·Maqloba Restaurants

Saudi Arabia

Bachelor's degree, Bachelor in Information Technology,

Work experience

Total years of experience: 17 years, 4 months

Director of Operations

August 2021 - Present

Maqloba Restaurants

Riyadh, Saudi Arabia

August 2021 - Present

Led operations for over 10 stores and a central production unit. Developed and implemented procedures and SOPs, monitored daily performance, and optimized operations to enhance brand consistency, cost efficiency, and quality of food and service.
• Developed and implemented strategies across different departments (T&D, Operations, Quality, Cost Control, R&D, IT); driving significant sales and company growth.
• Achieved major cost reductions in COGs and LC, consistently improving financial performance annually.
• Optimized operations, boosting employee productivity by 50%.
• Successfully managed a high-impact project for Riyadh Season events with just one week of lead time.

Company industry:
Catering, Food Service, & Restaurant

Training & Development Manager

June 2018 - August 2021

Development Work Food Company

Riyadh, Saudi Arabia

June 2018 - August 2021

-Juice Time - Bait Al Katakit - Shawerma Mahboob) 2018 - 2021 Led the T&D department for all DWF Brands. Developed manuals, SOPs, and training programs, implementing evaluation and continuous improvement plans for processes and performance.
• Achieved significant annual cost reductions in COGs and LC.
• Optimized operations, increasing employee productivity by 50%.
• Founded and developed the T&D department for all DWF Brands.
• Managed the Central Production Unit forJuice Time and Quiznos Sub.

Company industry:
Catering, Food Service, & Restaurant

Area Manager

March 2011 - June 2018

Ministry of Food

Beirut, Lebanon

March 2011 - June 2018

Oversaw operations and performance for multiple outlets, ensuring quality and efficiency. Key achievement: Part of the opening team for Classic Burger and Tomatomatic franchise stores in Lebanon and abroad.

Company industry:
Catering, Food Service, & Restaurant

Assistant Store Manager

February 2009 - February 2011

Domino’s Pizza

Beirut, Lebanon

February 2009 - February 2011

Company industry:
Catering, Food Service, & Restaurant

Education

Beirut Arab University

September 2014

September 2014

Bachelor's degree, Bachelor in Information Technology,

Lebanon

Skills

Policies and Procedures
Expert
Policies and Procedures
Expert
Cost Control
Expert
Cost Control
Expert
Food Quality
Expert
Food Quality
Expert
Operations Management
Expert
Operations Management
Expert
Strategic Planning
Expert
Strategic Planning
Expert
ERP
Expert
ERP
Expert
OPERATIONS
Expert
OPERATIONS
Expert
BOOSTING
Expert
BOOSTING
Expert
SALES
Expert
SALES
Expert
AUDITING
Intermediate
AUDITING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FOOD SAFETY
Intermediate
FOOD SAFETY
Intermediate
FRANCHISING
Intermediate
FRANCHISING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENU ENGINEERING
Intermediate
MENU ENGINEERING
Intermediate
MFG/PRO (ERP)
Intermediate
MFG/PRO (ERP)
Intermediate
Policy, Process and Procedure Development
Expert
Policy, Process and Procedure Development
Expert
Operation Management
Expert
Operation Management
Expert
Customer Service Enhancement
Expert
Customer Service Enhancement
Expert
COST CONTROL
Expert
COST CONTROL
Expert
CRM
Expert
CRM
Expert
ISO
Intermediate
ISO
Intermediate
Management
Expert
Management
Expert
Quality Management
Expert
Quality Management
Expert
TRAINING
Expert
TRAINING
Expert
ANALYTICAL SKILLS
Expert
ANALYTICAL SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
People Management
Expert
People Management
Expert
Planning
Expert
Planning
Expert
Development
Expert
Development
Expert
Coaching
Expert
Coaching
Expert
Training
Expert
Training
Expert

Languages

French
Beginner
English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Advanced Cost Control

Training
Train the Trainer
Ministry of Food