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Noura Mohammed, Contact Center Supervisor

Noura Mohammed

Contact Center Supervisor·National General Automotive

Saudi Arabia

Bachelor's degree, English Translation

Work experience

Total years of experience: 3 years, 4 months

Contact Center Supervisor

July 2014 - March 2015

National General Automotive

Riyadh, Saudi Arabia

July 2014 - March 2015

• Managing team leaders
• Make sure call center staff following quality international stander
• Meeting with the other dept.
• Communicate with support section
• Solve clients Issues & handle MCI issues
• Evaluate Team leaders & agents performance
• Preparing Appraisal for employees & interviews for new candidate
• Development process as debt. needed
• Checked training martial's
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Call Center Team Leader for VIP STC Clients

June 2012 - December 2012

Synoptic Information technology

Riyadh, Saudi Arabia

June 2012 - December 2012

January 2013 - Now:
Call Center Team Leader for STC Clients - Acting Supervisor - at Synoptic Company for Information technology; Subcontractor STC helpdesk project
• Managing & train agents
• Communicate with the other dept.
• Communicate with STC support section
• Solve clients Issues & handle the calls
• Evaluate agents performance
Company industry:
IT Services
Job role:
Customer Service and Call Center

Responsible Content Management

January 2011 - December 2011

Go Aqar Company

Riyadh, Saudi Arabia

January 2011 - December 2011

2011: Responsible Content Management at Go Aqar Company for real estate marketing online
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Sales and Marketing

January 2009 - December 2009

Al-Safwa Company

Riyadh, Saudi Arabia

January 2009 - December 2009

2009: Sales and Marketing consultancy at Al-Safwa Company for real estate
Company industry:
Installation & Technical Services
Job role:
Sales

Education

King Saud University

December 2014

December 2014

Bachelor's degree, English Translation

Saudi Arabia

2009 - Now: Enrolled in King Saud University, Faculty of English Translation

Al Elm - W Al eman

May 2009

May 2009

High school or equivalent, literary

Saudi Arabia

GPA (percentage): 90%

GPA (percentage): 90%

Al Elm W Al Eman school

Skills

ACCESS
Beginner
ACCESS
Beginner
AND MARKETING
Intermediate
AND MARKETING
Intermediate
CLIENTS
Beginner
CLIENTS
Beginner
CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
EXCEL
Beginner
EXCEL
Beginner
FAST LEARNER
Intermediate
FAST LEARNER
Intermediate
HELPDESK
Beginner
HELPDESK
Beginner
MARKETING
Expert
MARKETING
Expert
SALES
Intermediate
SALES
Intermediate

Languages

Arabic

Expert

English

Intermediate