Operation manager at fashion company
NESK
Total years of experience :15 years, 9 Months
Operation manager Riyadh area handle more than 120 stores .
Driving the sales performance of 20 store and full P&L Responsibility.
a daily task of supervising or overseeing retail stores or outlets. my concern is mainly focused on the management of sales, stock, employees or staff as well as resources. Usually, the type of retail outlets that employ retail managers are chain, DIY and department stores.
The typical duties are include:
• Supervising stock control and pricing,
• Hitting sales targets and maximizing profitability,
• Planning,
• Budget management,
• Recruiting, training, appraising and supervising staff,
• Keep business and statistical records,
• Marketing and promoting the business,
• Resolving customer complaints and queries,
Area Manager with Maff Fashion co (Mexx, Liz Claiborne, Jane Normane, Monet & CO).
Organisation and trading of one to one meeting through exhibitions, shows and conferences increased the added value by 16%
Consultant database population and targeting, updates and periodic audits increase by 8% the partnership.
Supporting and assisting The Business Development in maintaining the provision of a clear and consistent message to consultants, customers.
Current Sales Performance
Driving Region + Store Performance (KPIs)
Sales Achievements YTD +5% VS Target
Sales Achievements VS LY +24%
Margin YTD VS Target +20%
Margin YTD VS LY +39%
Internal Audit Compliance with 90%
Development of the Best Retail Team and creating an environment in which people prosper:
Applying the Performance Management system and a performance for results culture
Operational Standards, Processes and Practices to the Highest Standards:
Delivery of the Highest Customer Service Standards:
Implementation of the Customer Service Training
ROS (Recognition of Standards)
Development of people capabilities throughout the best practice Learning solutions
Creating the Performance culture and manage the team performance to achieve company goals
Driving the sales performance of the store to achieve the sales target and store KPIS.