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Noureddine Ouaddouh, Luxury Senior Sales Representative Brand-In-Charge

Noureddine Ouaddouh

Luxury Senior Sales Representative Brand-In-Charge ·DFS Middle East LVMH Group Abu Dhabi International Airport

United Arab Emirates

Diploma, Hospitality And Tourism

Work experience

Total years of experience: 13 years, 4 months

Luxury Senior Sales Representative Brand-In-Charge

June 2016 - Present

DFS Middle East LVMH Group Abu Dhabi International Airport

Abu Dhabi, United Arab Emirates

June 2016 - Present

_Being an ambassador for the brand and presenting their unique style.
- Inspire customers and exceed their expectations by providing a luxury selling experience to all customers by using an excellent product and brand knowledge.
- Assist co-workers in the sales/aftersales process and work as a Team under the supervision of
the Manager.
- Ensure that all products are well stocked/tidy and organized.
- Achieve individual revenue and customer service targets to support delivery of team/department target.
- Cashiering, handling payments with multi currency, and card payment.
- Keep up to date on products, services, policies and procedures to ensure accurate information
and correct implementation.

Company industry:
Retail & Wholesale
Job role:
Sales

Call Center Agent/customer relationship

December 2014 - January 2016

international Abu Dhabi airprot duty free

Abu Dhabi, United Arab Emirates

December 2014 - January 2016

Manage large amounts of inbound and outbound calls in a timely manner
● Follow communication scripts when handling different topics
● Identify customers’ needs and clarify information, research every issue and provide solutions
● Seize opportunities to upsell products when they arise
● Build sustainable relationship and engage customers by taking extra mile,
● Keep records of all conversations in our call center database in a comprehensible way
● Frequently attend educational seminars to improve knowledge and performance level
● Meet personal and team targets,
● Follow up with customers after sale to ensure that we meet their expectations,

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

head waiters

August 2013 - October 2014

Le Royal Meridien Hotel Abu Dhabi

Abu Dhabi, United Arab Emirates

August 2013 - October 2014

- Greet the guests and guide them to their tables.
- Communicate to the guest and provid assistance with their queries.
- Coordinate with the waiters, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Observe guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Service Agent

August 2012 - June 2013

Casablanca Mohammed V International Airport - CMN Airport

Casablanca, Morocco

August 2012 - June 2013

 Assist passengers with self-service check-in kiosks.
 Inspect and verify passenger documentation.
PROFESSIONAL EXPERIENCE

 Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
 Manage passenger baggage processing including handling and fee calculation if applicable.
 Assist passengers as needed through arrival and check in processes including support for
 passengers with special requirements such as unaccompanied minors (UM), VIP
passengers and passengers needing wheelchair assistance.
 Direct passengers through Customs, Immigration as required.
 Make public address announcements as required.
 Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate
checked bags (cleared through security) are made available for loading upon departure and
delivery to passengers upon arrival.
 Comply with Casablanca Airport (CMN) Standard Operating Procedures (SOP’s).
 Operate computers and specialist equipment such as air-bridge, scanners and airline
specific software.
 Produce work-related documentation when required.
 Maintain the highest standards of safety and security at all times.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

ATAM PROGRAM: Agents in Air and Maritime Transport Group CFPNC Institute Formation Maritime and

July 2012

July 2012

Diploma, Hospitality And Tourism

Morocco

- Regulatory Training - Technical and general English -PNC function - Air Regulations - Security and Rescue -Aeronautical First Aid -Hazardous Material

Secondary School Education

September 2007

September 2007

High school or equivalent, Literature

Morocco

human sience

Skills

Leadership, Teamwork, Conflict Resolution, Time Management, Effective Communication, Coordination,
Expert
Leadership, Teamwork, Conflict Resolution, Time Management, Effective Communication, Coordination,
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Certifications
Food Safety Certificate
Apr 2014 - Jun 2019

Training
APPRENTICE / TRAINING CERTIFICATE
DFS University the Center for Talent Development
Jan 2015