Noureddine Ouaddouh

_Being an ambassador for the brand and presenting their unique style.
- Inspire customers and exceed their expectations by providing a luxury selling experience to all customers by using an excellent product and brand knowledge.
- Assist co-workers in the sales/aftersales process and work as a Team under the supervision of
the Manager.
- Ensure that all products are well stocked/tidy and organized.
- Achieve individual revenue and customer service targets to support delivery of team/department target.
- Cashiering, handling payments with multi currency, and card payment.
- Keep up to date on products, services, policies and procedures to ensure accurate information
and correct implementation.

Manage large amounts of inbound and outbound calls in a timely manner
● Follow communication scripts when handling different topics
● Identify customers’ needs and clarify information, research every issue and provide solutions
● Seize opportunities to upsell products when they arise
● Build sustainable relationship and engage customers by taking extra mile,
● Keep records of all conversations in our call center database in a comprehensible way
● Frequently attend educational seminars to improve knowledge and performance level
● Meet personal and team targets,
● Follow up with customers after sale to ensure that we meet their expectations,

- Greet the guests and guide them to their tables.
- Communicate to the guest and provid assistance with their queries.
- Coordinate with the waiters, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Observe guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.

 Assist passengers with self-service check-in kiosks.
 Inspect and verify passenger documentation.
PROFESSIONAL EXPERIENCE

 Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
 Manage passenger baggage processing including handling and fee calculation if applicable.
 Assist passengers as needed through arrival and check in processes including support for
 passengers with special requirements such as unaccompanied minors (UM), VIP
passengers and passengers needing wheelchair assistance.
 Direct passengers through Customs, Immigration as required.
 Make public address announcements as required.
 Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate
checked bags (cleared through security) are made available for loading upon departure and
delivery to passengers upon arrival.
 Comply with Casablanca Airport (CMN) Standard Operating Procedures (SOP’s).
 Operate computers and specialist equipment such as air-bridge, scanners and airline
specific software.
 Produce work-related documentation when required.
 Maintain the highest standards of safety and security at all times.