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nourhan helal, McKinsey Forward Fellow

nourhan helal

McKinsey Forward Fellow·McKinsey & Company

Kuwait

High school or equivalent, arabic and mathmatics

Work experience

Total years of experience: 1 years, 5 months

McKinsey Forward Fellow

March 2026 - Present

McKinsey & Company

Abu Dhabi, United Arab Emirates Remote

March 2026 - Present

Selected for a competitive global program focusing on leadership, digital fluency, and business resilience.

• Utilize structured problem-solving frameworks to address complex business challenges and drive digital
transformation.

Company industry:
Business Consultancy Services

Client Service Delivery Virtual Intern

April 2026 - April 2026

Third Bridge (via Forage)

Cambridge, Canada Remote

April 2026 - April 2026

Gained practical insights into expert network services and client delivery optimization.

• Conducted market research and applied strategic communication techniques to meet client requirements.

Company industry:
Economics & Financial Consulting

Data Analytics Virtual Intern

March 2026 - April 2026

Deloitte Australia (via

Australind, Australia Remote

March 2026 - April 2026

Simulated data analytics projects focusing on data preparation and strategic insight generation.

• Developed visual dashboards to track key performance indicators and business trends.

Company industry:
Data Hosting & Storage
Job role:
Consulting

Customer Service Specialist

May 2024 - May 2025

Al-Diyar General Trading & Logistics

Al Kuwait, Kuwait

May 2024 - May 2025

Served as the primary point of contact for customer inquiries, resolving complaints, and processing service
requests via phone, email, and live chat.
Utilized Odoo ERP (CRM & Helpdesk modules) to log customer tickets, track case statuses, and
maintain accurate client communication histories.
Coordinated with logistics and operations teams to resolve shipping and billing discrepancies, achieving a
95% customer satisfaction rate.
Managed the customer database, ensuring data accuracy and compliance with internal service level
agreements (SLAs).

Company industry:
Agriculture & Crop Production
Job role:
Customer Service and Call Center

Education

none

January 2026

January 2026

High school or equivalent, arabic and mathmatics

Egypt

law school egypt

January 2024

January 2024

High school or equivalent, Canon Law And Administration

Egypt

Skills

BUSINESS CORRESPONDENCE

Intermediate

COORDINATING

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

DETAIL ORIENTED

Intermediate

DOCUMENT MANAGEMENT

Intermediate

FILING

Intermediate

MANAGEMENT

Intermediate

OFFICE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROFESSIONALISM

Intermediate

ADAPTABILITY

Intermediate

LINK AGGREGATION ETHERNET

Intermediate

MANAGEMENT CONSULTING

Intermediate

ODOO 10

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

RESULTS FOCUSED

Intermediate

Sales

Beginner

Customer Service

Beginner

ANALYTICAL THINKING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA ANALYSIS

Intermediate

EXECUTIVE INFORMATION SYSTEMS

Intermediate

LEAD MANAGEMENT

Intermediate

MARKETING AUTOMATION

Intermediate

MICROSOFT EXCEL

Intermediate

WORKFLOW AUTOMATION

Intermediate

CUSTOMER DATA MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE

Intermediate

DATA MANAGEMENT

Intermediate

HUBSPOT CRM

Intermediate

SALES PROCESS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

DATA CLEANSING

Intermediate

DATA VISUALIZATION

Intermediate

MARKET RESEARCH

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Call Center

Beginner

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Foundations of English
Google Data Analytics Professional Certificate – Coursera
English Professional Program
Google Data Analytics Professional Certificate
English Professional Program
Foundations of English (302)
Microsoft Office Specialist: Excel and Word Certification
Google Data Analytics Certificate
HubSpot Sales Hub Certification
Computer Systems & Office Applications Certificate
Microsoft Excel & Word Certificate
Google Data Analytics Professional Certificate
HubSpot Sales Hub Software Certified
Google Data Analytics Professional Certificate.
Life Skills Training Certificate
Computer Systems & Office Applications Certificate
Google Certificate in Microsoft Excel & Word