Noushad Kotebagil

• Manage merchant engagement, document collection and onboarding of the merchant’s data in various company web (Portal) based system.
• Tracking all the data quality and ensure all the data collected from different partners of company should be uploaded in the web based (Portal) system on daily basis and achieved define SLAs.
• Doing compliance, verifying all the data if it is accurate and precise after onboarding the data in the company portal system.
• Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients.
• Periodical review of KYC records as to completeness, including verifying that due diligence has been performed and due diligence standards are complied with and also that the files and risk assessments are current and up to date.
• Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the client file.
• Requesting EDD from the high risk rated clients and Conduct Customer Due Diligence (CDD) to ensure full compliance of AML/ KYC related policies and regulatory requirements/ expectations.
• Maintain high standard of excellence in handling internal customer queries in view of the stringent AML/ CDD requirements. • Plan and prioritize own workload to ensure that target/deadlines are achieved on time.
• Maintain continuous contact with customer in order to keep customer file updated. • To provide ideas and solutions on how to enhance and smoothen the existing processes on the most efficient way.

Translates all international and local inquiries into
service orders related to business incorporation,
insurance processing, liquidations, license renewal
and other business requirements by client.
• Consulting, advising with DED(Mainland)Renewals, Incorporation, Amendments.
• Developing management and supervisory skills within the organization & with the clients.
• Assessing the actual situation to get the desired results.
• Drafting Complete Documentation required for the company formation.
• Providing detailed information on the license renewal, Amendments.
• Meeting with bankers on timely basis to get the accounts opened for the clients
• Keeping track of the confidential documents of the clients.
• Fixing deadlines for projects undertaken and executed on the basis of Jurisdiction.
• Maintaining client relations
• Certifying necessary due diligence documents for relevant authority.
• Overview and analyze delays in the process of execution on Deadlines.
• Coordinating with PRO regarding Visa process

Generating, monitoring data management to keep accurate
product, contract, pricing and invoicing. (Order
Management)
• Controlling process by receiving, effective processing,
verifying, and reconciling invoices.
• Ensured that the payments from all customers were
collected on time and oversaw error free management of
customer accounts.
• Ensures credit is received for outstanding memos and Issues
stop-payments or purchase order amendments.
• Reconciling complex accounts that have been escalated from
the AR team and ensuring credit and collection policies and
procedures are followed within team.
• Reconciled and verified Bank Statement for appropriate
collection and established and maintained vendor filing
system and maintained daily interaction with vendors.
• Coordination between customers, suppliers and the
company with regards to logistics, finance and invoicing.
• Responsible for resource planning and deployment,
customer delivery operation, Fleet management including
vehicle management and tracking, maintenance and
disposal, Load and route planning, Coordination with internal
and external customers.
• Managed logistics process for the development of new
products, inventory maintenance, delivery, and returns on
products.
• Providing accurate routing information to ensure that
delivery times and locations are coordinated and Involved in
the hiring, training, supervising and mentoring of supply
chain staff.
• Keeping in touch with Key Customers, Other Credit customers,
Cash customers (Van Sale and Horeca ) and developing cordial
relationships with them.
• Facilitated effective support to Sales Managers and
Merchandiser in achieving their targets by providing
monthly achievement data and monthly target plan.

Respond to customer calls and emails in a timely
manner within the required performance of the
department. (Inbound)
• Monitored online fund transfers, created term deposits
according to client request and facilitated effective advice
by understanding their requirement.
• Managed the customer centric operations and ensured
customer satisfaction by offering products and services as
per the profile & need of the customers.
• Educating customer about the banks other products, services and Channel Migration.
• Effective redressal of all customer complaints and
providing solutions and escalating problems.
• Maintained highest standards of customer service
by providing preference to customer satisfaction &
promptly.
• Developed effective relationship with clients and
achieved customer delight for business retention /
enhancement by providing superior support which
resulted in building market credibility.

Drove overall activities pertaining to payroll
management, oversaw Final settlement of resigning
employees & entered data into tracker as well as raised
the Payment request towards their final settlement.
• Managed the daily in-house Payroll Processing, ensuring
smooth flow of information into the payroll process,
entered all required changes, including Joiners, Leavers,
Transfers, Salary increments, Salary deductions, Absence
updations etc. into the Payroll system.
• Employee’s payroll records to Stop or Start the salary as per the Input/mail from WFR Team.
• Conducted calculation and reviewed monthly
timesheets to arrive payable days, overtime
entitlement for normal days and other public
holidays and resolved any inaccuracies with
supervisors.
• Shared the details of Electronic FFS and DD FFS
closed cases to concerned department to share
that information to employees.
• Updated Knock off entry in SAP tool for the
amount paid to Employees’ as part of final
settlement for accounting purpose.